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Old 06-13-2021, 05:05 PM   #21
AZ Traveler
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Manny,

Sam is a great resource. Sometimes you need to e a little flexible.
 
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Old Today, 01:15 PM   #22
Chef
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I don’t have the same system but I did have an issue with my large kitchen slide. My local dealer did not have the equipment to handle the complete removal of the slide. Keystone was great in finding a repair shop that could handle the work. In fact they were not a Montana dealer, they were a Grand Design dealer. When it came time for the repair Keystone wanted to go the cheap-fix route. They kept claiming it was an “industry standard” to fix it the way they wanted. I kept pressing. After many emails and a couple of phone calls they obliged and fixed it as it should have been fixed. I kept telling them that when I bought the RV it had this feature, and it needs to be repaired back to its original state. Keep after them. You paid a lot of money for the rig and it should be fixed accordingly.
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Old Today, 02:44 PM   #23
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Originally Posted by AZ Traveler View Post
Manny,

Sam is a great resource. Sometimes you need to e a little flexible.
Good Afternoon Zack,
I can not argue with your assessment of Sam, as a matter of fact, until he got involved the only response I was getting from Keystone was basically, "It is what it is". Having said that, I couldn't agree more with your statement on being a little flexible. Honestly, I believe I was and reasonable as well; I was simply asking for something that I paid for and well under warranty (only 5 months), but I digress. As mentioned in previous post, they are sending me THEIR VERSION OF AN ACTUAL REPLACEMENT REMOTE DISPLAY, once its installed I will give you guys an update.
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Old Today, 02:49 PM   #24
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Quote:
Originally Posted by Chef View Post
I don’t have the same system but I did have an issue with my large kitchen slide. My local dealer did not have the equipment to handle the complete removal of the slide. Keystone was great in finding a repair shop that could handle the work. In fact they were not a Montana dealer, they were a Grand Design dealer. When it came time for the repair Keystone wanted to go the cheap-fix route. They kept claiming it was an “industry standard” to fix it the way they wanted. I kept pressing. After many emails and a couple of phone calls they obliged and fixed it as it should have been fixed. I kept telling them that when I bought the RV it had this feature, and it needs to be repaired back to its original state. Keep after them. You paid a lot of money for the rig and it should be fixed accordingly.
I don't believe your mentality and request were unreasonable; I agree that a repair should be made to bring the item being repaired up to par; the same or better never worst. More so if it's a warranty repair; just my opinion. Thanks for your advice.

When the new item arrives and gets installed I will post a final.

Safe travels to all.
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