Last September, on the way to the Fall Rally, we were having trouble with our truck. We brought it to Tom Naquin Chevrolet in Elkhart where they diagnosed leaking injector seals. They replaced the injectors and fuel rails. Two months ago, after shutting the truck off, I would get a slight diesel smell and noticed a small wet spot under the truck when it was parked in the barn. I brought it to my local Chevy dealer where they noticed a leak coming from the fuel line feeding one of the injectors. They tightened the line and the leak stopped. The bill for that repair was $168.00 for two hours labor. I contacted Tom Naquin Chevy asking them to cover the repair on the leaking line since they installed it a few months before. The service manager refused to cover the repair. I then tried to contact the general manager. After several phone messages, he had the service manager call to tell me he wouldn't honor the repair. I then sent a certified letter to Thad Naquin, the owner of the dealership. That letter was ignored. After paying $6600.00 to get the truck repaired, (the water pump was also replaced) they refused to cover the $168.00 to fix what wasn't tightened sufficiently in the first place. Personally, I will not bring my vehicle to a repair shop that will not stand behind their work and as far as I'm concerned, Tom Naquin is that shop.
UPDATE
I contacted the Better Business Bureau and Angies List. They both contacted Naquin to no avail. After General Motors intervened on my behalf with Naquin and got nowhere, they talked with Joe Alcoke Chevrolet, my local dealer that repaired the leak. Alcoke reimbursed my $168.00 and GM will reimburse them. I'm very impressed with Chevrolet and Joe Alcoke. If any of you are ever in this area and need a vehicle repaired, you can rely on Joe Alcoke Chevrolet to be fair and professional. As for Naquin, buyer beware.
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