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GoodSam Emergency Rd Ser
Want to pass along a story and how pleased I am with Good Sam Emergency Rd Service. Middle of May coming back to Washington State from Whistler, B.C. Canada on Hwy 99/15 north Vancouver,blew the fuel pump. Called 800# road service. Gave approx location (some where in Canada) dispatch said he would get back to us. Had outside lane blocked on Freeway. D.W. was petrified. Walking up down with our little dog in her arms telling me the road cones were not stretched out far enough. Two RCMP (Royal Canadian Mounnted Police) cars showed up and after a little fender bender behind them, said we have to get you off the freeway. Called dispatch back told them to them our story and cancelled their truck(had not got a call from them as yet saying truck on Way.)Two tow trucks. To shorten story, towed to Dodge dealer, RV parts store, RV park and then another 50 miles to a high performence diesel repair shop. Towing bill for rig $534.19. Towing bill for truck $65.26 =$599.00. Stayed in rig over night at repair shop. Gave us electric. Was on road by 2pm next day. On road 30 mins. approx. 6 miles from border, the clutch plate disintergrated.Again blocking freeway. DID NOT CALL DISPATCH. Called first tow company. They call a company for me that was closer. Second tow bill for rig and truck $330.75 Grand total $929. Back to same shop. They put in stronger clutch(parts in stock) was back on road by 1pm next. Got back home to Calif. late May. Called Good Sam Customer Ser. and they email me claim forms. Made copies send them in and within a week received this call. We will honor both claims in full. However, you must call dispatch first. We will waive one time the fact you did not call dispatch the 2nd day Please send us origional copies. They understood the police had to get us off the road. Good Sam Emergency Rd Ser. customer service was very friendly and understanding. There timely response was also noted. I couldn't have ask for anything more. I probably would have sat on the freeway a good hour before Good Sam dispatched truck arrived. But they totally understood the police had to get us off the road. Just remember. IN ALL CASES CALL GOOD SAM DISPATCH FIRST. Also, the repair shop was PDR-diesel Performance 94th ave off Hwy 15 in Surrey B.C. Mark Wilson Manager.They bend over backbacks as you can see to get us out on the road. Also, cost for fuel pump and injection pump was $2,000 cheaper than Dodge dealer. Also had them put in a Edge chip. 40 more horse power. Makes a difference. Will have to disconnect it when I go to get smogged in Calif in a couple of years.
All in all a great trip. Traveling is an experience.
Lou
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