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03-30-2012, 01:54 PM
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#1
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Montana Master
Join Date: Dec 2011
Location: Roswell
Posts: 627
M.O.C. #12028
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Dealer and Keystone
Had some problems with my fireplace remote, fireplace functioned fine, remote, not so much. Today, dealer called and said new fireplace had arrived. Great, bad remote or receiver board and we get a complete unit. Here is the good part, they came to my house and installed it. Now that is service.
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03-30-2012, 04:43 PM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Wow!! Great customer service.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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03-30-2012, 04:48 PM
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#3
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Montana Master
Join Date: Dec 2010
Location:
Posts: 724
M.O.C. #10948
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Wait a minute ... there's a remote for the fireplace?
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03-30-2012, 06:46 PM
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#4
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Montana Fan
Join Date: Apr 2011
Location: Palmdale
Posts: 177
M.O.C. #11365
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Thats what I was thinking too Ron!
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03-31-2012, 01:53 AM
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#5
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Montana Fan
Join Date: Feb 2012
Location: Homosassa
Posts: 307
M.O.C. #12211
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I have a remote on mine.
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03-31-2012, 02:25 AM
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#6
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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That is great service. No remote for us, but we do have a remote for our gas fireplace at the house. Maybe something that came out with the 2012 models.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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03-31-2012, 04:47 AM
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#7
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Montana Master
Join Date: Aug 2007
Location: Apache Junction
Posts: 1,732
M.O.C. #7487
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We don't have one for our 2012.
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03-31-2012, 05:29 AM
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#8
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Montana Fan
Join Date: Jul 2007
Location: Corning
Posts: 133
M.O.C. #7451
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Our 2012 doesn't have a remote with the fireplace either...is it an extra option? When we were doing the walk through the dealer rep mentioned a remote and then when he couldn't find it he said "I guess this one doesn't have a remote". WD
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03-31-2012, 06:18 AM
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#9
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Montana Fan
Join Date: Aug 2007
Location: Fontana
Posts: 150
M.O.C. #7569
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Our 2012 3100RL has a remote. Works great. We will be at the rally in Verde Canyon if you want to try our remote on yours to see if it works you are welcome too. Ken
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03-31-2012, 07:42 AM
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#10
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Montana Master
Join Date: Dec 2011
Location: Roswell
Posts: 627
M.O.C. #12028
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Yep, remote, but it was flakey, sometimes worked, mostly did'nt. But its all good now. This dealer has been great, ordered my Fantastic fan cover and bathroom fan cover from them, cheaper then what I found on the Internet, and they offered to install them if I swung the trailer by, no charge. I installed them myself, 20 minute job, wasn't worth hooking up for. But when they said they would do the fireplace swap at the house, I was very surprise. Good people.
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03-31-2012, 07:45 AM
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#11
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Montana Master
Join Date: Oct 2006
Location: McKinney
Posts: 7,361
M.O.C. #6433
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You poor guys with no remote. I can sit in my chair and turn it on/off, change the intensity of the flame light, and turn the heat on/off while leaving the flame on.
Only thing I can't do with the remote is change the temp setting.
Actually I added my fireplace myself so it is not one supplied by Keystone.
__________________
Bill & Patricia
Riley, our Golden
2007 3075RL (recently sold, currently without)
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03-31-2012, 08:00 AM
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#12
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Montana Master
Join Date: Dec 2010
Location:
Posts: 724
M.O.C. #10948
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Ok you guys that sit in your Lazy Boy chairs with a handful of remotes including one for the fireplace. If you can pry yourself loose from the chair for a minute, I'd like to know what model of fireplace you all have. That might help those unfortunates like myself determine if we should have one as well. At the moment we have to suffer with only two remotes being the TV and the FM/DVD player. HELP!
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03-31-2012, 04:32 PM
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#13
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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I have another remote! Was told both my fantastic fans have remotes like my Komfort,3 TVs and now a fireplace? On my Komfort I Velcro,d each to the wall cause I kept losing them!! Guess its time for more Velcro !
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03-31-2012, 05:19 PM
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#14
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Montana Master
Join Date: Dec 2011
Location: Roswell
Posts: 627
M.O.C. #12028
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Now that you mention it, 2 TV remotes, DVD Remote, Fantastic Fan Remote, Fireplace Remote, and Trailer Remote (lights,slides,awning,levelers). Are we REALLY that lazy? OK, I am, but how about the rest of you. I remember when I pulled my slide in camper of with side jacks at camp, had to actually lift the roof of my pop up(ok, it was spring assisted) but I still had to lift a little. And lately on my last 5ver, I had to hold the button to extend the front levelers and hand crank the rear stabilizers. Dang I love the Montana.
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04-02-2012, 03:01 PM
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#15
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Montana Master
Join Date: May 2011
Location: Fayetteville
Posts: 4,200
M.O.C. #11401
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Excellent service, and I wonder if a remote could be added to ours.
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04-02-2012, 04:50 PM
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#16
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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I'm sorry, but if I'm already there at the desk, reaching down to turn on the fireplace is less of a big deal than finding the remote the cats kicked under the recliner. I'm down to just using one remote for the TV and Stereo/DVD player together and I don't want a second one.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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04-03-2012, 03:05 AM
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#17
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Montana Master
Join Date: Aug 2007
Location: Waterford
Posts: 3,693
M.O.C. #7500
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Our 2006 has a remote for the fireplace, the ceiling fan, the furnace and many other things. My wife uses it all the time. All she has to do is say: "Honey, do this" or "Honey, do that". It always works and doesn't need batteries.
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04-03-2012, 03:09 AM
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#18
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Quote:
quote:Originally posted by Tom S.
Our 2006 has a remote for the fireplace, the ceiling fan, the furnace and many other things. My wife uses it all the time. All she has to do is say: "Honey, do this" or "Honey, do that". It always works and doesn't need batteries.
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Yes, but can she find them when she needs them?
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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04-03-2012, 01:57 PM
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#19
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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We did not get a remote with our fireplace and looked online and see that the Dimplex models in the 9000 series do have the remote. Ours is the 8000 series.
We do love the remote for the slides, levelers and lights though, what a great idea!
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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04-04-2012, 04:25 AM
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#20
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Montana Fan
Join Date: Jun 2008
Location: Aberdeen
Posts: 198
M.O.C. #8573
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Now if there was just a remote for the toilet???
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