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Old 03-04-2019, 09:00 PM   #1
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M.O.C. #15936
Good Sam's Trip Planner taking LOA

Just got this notice (link below) that Good Sam is reworking its Trip Planner and taking the current version off line until late 2019. I don't know why they couldn't just leave it active until the new version is available - oh well.

RV Trip Wizard is my favorite planner anyway.

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Old 03-05-2019, 08:09 AM   #2
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M.O.C. #18081
I got the same notification as well. Seems like another example of a program run by someone that shouldn't be running it. Makes no sense to me to bring down the existing system until a new one is ready for deployment. Perhaps there is some potential liability that hasn't become public knowledge yet.
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Old 03-05-2019, 09:49 AM   #3
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M.O.C. #20753
Could be no backups and they had a Data Base problem. DB licensing issue. Lots of reasons out there.
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Old 03-05-2019, 10:59 AM   #4
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M.O.C. #18081
If that’s the case the CIO shouldn’t have the job he/she has.
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Old 03-05-2019, 09:30 PM   #5
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I use the trip planner often. So, I sent an email to them asking why they would stop supporting the existing product before a replacement was in place. This is the response I received.

"Thank you for your inquiry regarding the trip planner. The contract with our trip planning vendor is nearing expiration. Unfortunately, to continue the partnership the vendor required that we pay them three times more per month than what we are currently paying for the service. If we would have continued the relationship with the vendor we would have had to either increase our membership prices or look at discontinuing other member benefits to offset the increase in price. In order to keep our membership prices low, we decided to discontinue our relationship with the current vendor and find another solution.

Our digital team has been working diligently to find other trip planning services that are BETTER than what our current vendor offers. That being said, we are confident that we will have a trip planning solution that is comparable to our current vendor very soon. Our goal is to launch a more robust program with enhanced features by the end of the year.

We understand that the trip planning tool is very important to our members and we hate making this change, especially during the beginning of camping season. However, we didn’t feel that our members should be penalized because of an astronomical price increase set forth by our trip planning vendor."

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