Hi Joe:
The motor on our 2012 Montana 3700 had similar issues after one month. It eventually stopped working completely. I did the lube thing and checked all the wires more than once. On one of these occasions, a fellow seasonal lot neighbor who recently purchased an Alpine, said his had done the same thing. That's two brand new Keystone products within a camping circle of 20 lots that had awning motor malfunctions in the first year. Not a good ratio, but you know how it is in this game.
Called a mobile tech in July for the repair and the only one in the area certified to do warranty work for Keystone. Still waiting to hear back from him, argh, %#*+ ... Decided to haul it to the dealership 2 hours away in October. DW and I were getting pretty good at standing on the picnic table rolling the awning up by hand, too. Gonna miss the exercise.
Good luck with your situation.
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