Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Search this Thread Display Modes
 
Old 10-23-2020, 05:30 AM   #1
still working(NOT)
Established Member
 
still working(NOT)'s Avatar
 
Join Date: Aug 2020
Location: Pueblo West
Posts: 14
M.O.C. #27001
Warranty work

We have a new 2021 294RL Montana HC. I noticed that the solar controller is not working. Tried all the buttons and tried to reset or reboot to factory settings. I emailed Jaboni and they said:
"Due to the complexity of the solar charge controller, I would definitely recommend taking it to the dealer. Please unplug the PV+ & PV- wires on the input side of the controller. As you pull them off, please label, cap, tape and secure them. It is most likely a component on the power supply board."


The dealer I bought it from is over 250 miles away and there is a local dealer in town. How can I get warranty work done locally without the hassle of returning to the original dealer. I had a Lance unit before and any warranty work would only be done by the original dealer. Any suggestions?
 
__________________

Kris & Cheri
2021 294RL Montana HC, Solar package, Gen prep
2009 2500HD GMC Duramax 6.6L Diesel 4x4
still working(NOT) is offline   Reply With Quote
Old 10-23-2020, 06:36 AM   #2
Montana Man
Montana Master
 
Montana Man's Avatar
 
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
There are rv repair shops and mobile repairmen that can do warranty work. I would locate one of them, ensure with them and Keystone that they will pay for covered repairs. At least find a Keystone dealer nearer to your home. It isn't a "purchased at dealer only" situation.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
Montana Man is offline   Reply With Quote
Old 10-23-2020, 07:38 AM   #3
richfaa
Montana Master
 
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
Call keystone customer service with your problem.
richfaa is offline   Reply With Quote
Old 10-23-2020, 08:31 AM   #4
AZ Traveler
Site Team
 
AZ Traveler's Avatar
 
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,898
M.O.C. #20477
I never had an issue getting warranty honored at places other than the selling dealer.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL

"Life is too short to stay indoors, enjoy the ride!"
AZ Traveler is offline   Reply With Quote
Old 10-23-2020, 09:16 AM   #5
DQDick
Site Team
 
DQDick's Avatar
 
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
As full timers, over the years and rigs, we frequently have had to have warranty work done by other than the selling dealer and even once from a Mobile Home repair man. First I called Keystone Customer Service and explained the issue and then asked them for a referal as to where I should take it. In the case of the Mobile home guy, I was in Deming with a propane problem. Keystone authorized the repair, I had to pay the bill and Keystone sent me a check as soon as they recieved the paid receipt.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
DQDick is offline   Reply With Quote
Old 10-23-2020, 02:18 PM   #6
still working(NOT)
Established Member
 
still working(NOT)'s Avatar
 
Join Date: Aug 2020
Location: Pueblo West
Posts: 14
M.O.C. #27001
DQDick


Thanks for the input. That's what i call customer service!
__________________

Kris & Cheri
2021 294RL Montana HC, Solar package, Gen prep
2009 2500HD GMC Duramax 6.6L Diesel 4x4
still working(NOT) is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 08:34 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.