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12-20-2015, 12:04 PM
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#1
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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Slide issue
Found kitchen counter and cabinet pulled away from the wall about a 1/2 inch, at an angle on our 2015 Mountaineer 310RET. When the slide is extended the counter and cabinet seat properly. I looked under the slide with the slide extended and can see the brackets attached to the slide bars on both front and rear are bent inwards, as if something pushed the upper part of the slide in. Neither the slide or RV has ever been hit. Any ideas as to what may have caused this?
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John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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12-20-2015, 05:11 PM
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#2
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Since you have a 2015 unit, contact Keystone Customer Service and get a file started with them. Your unit is under warranty and they will instruct you on what to do. They may tell you to take it to your dealer for repair OR they may have you bring it into their service center in Goshen, IN for repair. But in any case, contact Customer Service and go from there. Let us know what you find out and what they say also.
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12-21-2015, 03:45 AM
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#3
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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Sounds like the inward travel adjustment was set wrong when unit was built to me. It would be weird for the factory to weld both pieces on wrong and then bend both brackets to allow for slide operation...but I also can't understand why there wouldn't be damage to slide flange outside if the slide was set to move inward too much. This is a good one. John
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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12-27-2015, 10:31 AM
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#4
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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Waited to replu until determination was made. Keystone initially stated, based on photos it was not warrantable. We had taken the unit to the dealer for warranty work and noted the issue after we returned home. The issue did not exist prior. With some discussion between Keystone, the dealer and us, the parts and labor to effect the repair will be covered. The outside slide frame bar has to be replaced and the slide brackets straightened. The part has to come from Lippert and won't be shipped till the 4th. Puts us about 10 days behind on our snowbird plans.
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John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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12-27-2015, 03:58 PM
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#5
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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Will the repair for the kitchen counter and cabinet also be paid for by Keystone?
Quote:
quote:Originally posted by Former StClairSailor
Found kitchen counter and cabinet pulled away from the wall about a 1/2 inch, at an angle on our 2015 Mountaineer 310RET
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__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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01-08-2016, 12:48 PM
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#6
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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Dealer will take care of counter top and cabinet. Problem is we are still waiting for a part to come from Lippert to our local dealer, ordered 12-22. I even involved a Keystone Product Manager, still no answer as to if or when the part is shipping. I keep hearing how backed up Lippert is on orders due to the Holidays. Worst part is the campground will not refund money for the time missed. DW is really getting riled. I don't think Lippert will get that order for the level up, but will hear plenty at the next rally!
__________________
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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01-13-2016, 12:09 AM
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#7
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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Found out Monday Lippert changed computer systems during the Holidays. It appeared the order for our slide frame part went into computer limbo. With persistent assistance from Keystone the order was corrected and the part shipped. We will try to get the rig through the snow to the dealer today. With any luck we will be on our way south by Friday or Saturday.
__________________
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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01-13-2016, 07:24 AM
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#8
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Good luck gang! Hope you're not getting any of the "lake affect" snow where you're at and you get the unit to the dealer OK. Then HOPEFULLY they will be able to put the part on and get you on the road to the sun and warm air! We're hoping to get out also by the end of the month or so to get away from this Nebraska Winter! Let us know how things go and if you finally get on your way.
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01-13-2016, 03:28 PM
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#9
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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We are getting the lake affect, although not as much as Western New York state. After a season in storage the snow blower refused to start. So, I put that Duramax in 4WD and backed up into the yard, hooked up and managed to get the rig to the dealer. Work has started and is expected to be completed tomorrow! Anther inch or two is expected tonight. So it may be another adventure getting it back home to pack. Our goal is to leave very early Friday morning and make it well into KY. We will keep you all posted. Rondo, hope you have good weather to make your escape to better climate. Best Regards to all.
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John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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01-14-2016, 01:20 AM
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#10
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Glad the work is underway. Hope it comes out as expected. Be careful driving and safe travels south.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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01-16-2016, 01:46 PM
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#11
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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Well the saga continues. The dealer completed the repairs on Friday and we picked it up. Problem was the temperature went into the upper 40s. At home, We tried to back the unit up to its' pad. Could only get about 1/3 of the way and got stuck. So we left it there and began packing. It begins to rain...and rain...and rain. When we tried to get to the street, the wheels sank to the hubs. Had to get towed off. OK, you all can quit laughing now. We made to a campground north of Indianapolis. A slight downhill grade. Scared the DH and I half to death when the rig began sliding one way and the TV the other. Managed to recover and get to the campsite. Hopefully management can have the hill salted in the morning so we can be on our way. Hope to be south of Nashville tomorrow.
Rondo, hope your travels are going well.
__________________
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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01-16-2016, 02:21 PM
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#12
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Here's wishing you safe travels the rest of the way.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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01-17-2016, 09:54 AM
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#13
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Montana Fan
Join Date: Jan 2016
Location: Lima
Posts: 138
M.O.C. #18168
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Wow ! Hope your luck changes.
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01-19-2016, 12:56 AM
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#14
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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We didn't make it out Sunday. Early snow squalls left the roads too icy. So we hunkered down, played some movies and did some chores. Wind howled and temp went down to -1 Sunday night. Monday was sunny but cold. Departed in the morning for warmer climes. Reached a campsite in Cornersville, TN. Temp here is 13. lol Heading to southern AL this morning. Thanks for the thoughts and well wishes.
__________________
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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