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08-17-2014, 05:41 AM
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#1
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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Verizon GB usage
Been using a 3.5 year old MiFi. We have always been pretty satisfied with coverage as we travel, even though the speed is pretty slow. Starting a couple months ago our data usage started going up, from about 4 or 5gb a month to 6 - 7. We increased our package to 10gb per month so we wouldn't go over the limit. This month we chewed through 10gb and were barely half way through the billing cycle. Verizon claims one of our computers may have a virus running. I think it is something either they are updating through our MiFi or our old MiFi needs replaced. We had our computers off and the printer off yesterday but turned on the MiFi. We still used almost 1 whole gb of data!
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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08-17-2014, 06:33 AM
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#2
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Established Member
Join Date: May 2012
Location: Fort Calhoun
Posts: 31
M.O.C. #12547
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Hi, our mifi is about the same age as yours. We have 5 gb. Never go over and I use it a lot. We do not download anything. If we do we go to a free place. We turn off the mifi when not using, the computer is off and the two iPads are off. Seems strange that you use so much.
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08-17-2014, 07:15 AM
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#3
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Montana Master
Join Date: Jun 2004
Location: Benson
Posts: 3,121
M.O.C. #1658
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We get ours from Mellenicom 20 gig for $89/month including taxes, etc. Uses the Verizon mifi and Verizon service. With 20 gig we never worry about going over.
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08-17-2014, 07:49 AM
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#4
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Montana Master
Join Date: Sep 2006
Location: Kelowna
Posts: 1,475
M.O.C. #6237
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When we are south We use Mellenicom 20g plan also. We tried Verizon 3g plan and it was using it up in 2 weeks so we switched and have not gone over.
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08-17-2014, 08:13 AM
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#5
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Montana Master
Join Date: Nov 2003
Location: Santa Fe Springs
Posts: 4,189
M.O.C. #639
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I always disconnect or turn off my WIFI on my phone when away from my WIFI source and go to the 4G network. too many bad guys out there that try to access other peoples stuff for there gain.
__________________
Pulling a 2004, 2980 RL an oldie but goodie.
Tow vehicle is a 2009 RED RAM 3500 DRW.
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08-17-2014, 08:19 AM
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#6
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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We had the same problem and it had something to do with Facebook. Joyce changed something on her Facebook account and now no more high usage. Since our cell phones can access the hotspot on WIFI we could rack up the usage without even having the computers on. All we needed was her Facebook app running in the background.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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08-17-2014, 09:40 AM
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#7
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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About 2 months ago my usage went up in a similar way. I tether to my Samsung S3 and the customer service rep at Verizon replaced my SIM card and no more problem.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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08-17-2014, 10:37 AM
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#8
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Site Team
Join Date: Oct 2005
Location: Carmichael - CA
Posts: 7,369
M.O.C. #4831
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I have been away from troubleshooting these kinds of problems for a while, but here are a couple of observations.
You wrote the computer and printer were turned off. How about any smartphones, particularly one running Facebook? Facebook changed things so videos posted by your "friends" automatically play. This can eat a lot of bandwidth and you don't realize it. http://videos.komando.com/watch/6189...playing-videos
Smartphones can have background apps running that you forget about yet they use data.
Are you using I-Phones and sharing pictures through the cloud? This one can chew through data plans in a big hurry.
Most of the ghost data uses are attributable to hidden process on devices connected to the the MiFi. If the MiFi is truly unconnected to anything (logon as Admin and verify) and it still burns data take it to Verizon and have them replace it. The MiFi is not supposed to use data.
__________________
Carl (n Susan)
There is more to life than fuel mileage.
2012 Montana 3700RL Big Sky Package towed by a 2015 Ford F350 6.7L PSD 4WD CC LWB
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08-17-2014, 10:58 AM
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#9
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Montana Master
Join Date: Sep 2006
Location: Kelowna
Posts: 1,475
M.O.C. #6237
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Thanks Butch
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08-17-2014, 11:23 AM
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#10
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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Quote:
quote:Originally posted by carl n susan
I have been away from troubleshooting these kinds of problems for a while, but here are a couple of observations.
You wrote the computer and printer were turned off. How about any smartphones, particularly one running Facebook? Facebook changed things so videos posted by your "friends" automatically play. This can eat a lot of bandwidth and you don't realize it. http://videos.komando.com/watch/6189...playing-videos
Smartphones can have background apps running that you forget about yet they use data.
Are you using I-Phones and sharing pictures through the cloud? This one can chew through data plans in a big hurry.
Most of the ghost data uses are attributable to hidden process on devices connected to the the MiFi. If the MiFi is truly unconnected to anything (logon as Admin and verify) and it still burns data take it to Verizon and have them replace it. The MiFi is not supposed to use data.
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I have checked all your suggestions. Cindy is on Facebook and changed her settings about a week ago so it wouldn't "auto play" everything. Since yesterday I have kept MiFi off and just used my I-Phone as the hotspot, running my laptop, her I-pad, and our printer. We have barely used any data. I will be going to Verizon Monday. Thanks for help and suggestions from all.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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08-18-2014, 05:05 AM
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#11
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Montana Fan
Join Date: Feb 2009
Location: Redlands
Posts: 460
M.O.C. #9135
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We just had a issue with ours also, but when I used my laptop via the phone hotspot. Turns out I had my laptop set to automatically download Microsoft updates. As soon as I fired up my laptop it apparently had a lot of updates scheduled. I now have it set to just notify me and I wait until I can do it on a regular WiFi connection.
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2011 3150RL
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08-18-2014, 06:45 AM
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#12
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Montana Master
Join Date: Dec 2007
Location: Kansas City, Missouri
Posts: 2,707
M.O.C. #7992
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Quote:
quote:Originally posted by drknapp
We just had a issue with ours also, but when I used my laptop via the phone hotspot. Turns out I had my laptop set to automatically download Microsoft updates. As soon as I fired up my laptop it apparently had a lot of updates scheduled. I now have it set to just notify me and I wait until I can do it on a regular WiFi connection.
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McAfee will do the same thing. I assume other antivirus software will also. So you might want to check those settings. Jim
__________________
2006 3000RK
2009 Ram 2500
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08-18-2014, 11:49 AM
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#13
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Montana Fan
Join Date: Jul 2010
Location: Carrier Mills
Posts: 143
M.O.C. #10587
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JandC: Don't know if you have Garmin Express (GE) installed on your computer or not but, if so, it is designed to download updates automatically once map updates have been released by Garmin. As luck would have it, Garmin released another Lifetime Map update a couple days ago. One update is usually about 3gb. I uninstall GE until I know there is an update and I have other access to the internet to download the large files.
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08-18-2014, 12:03 PM
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#14
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Like Jim said the antivirus apps are notorious on eating up space. Norton is a real hog when it comes to space and downloading automatically to your computer/laptop! I've experienced more usage according to Verizon on our MiFi and I need to check this out with them and see what is going on. Working on the Fall Rally on the laptop may be using more and there may be some app on that I don't know also. Going to have it checked out also.
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08-19-2014, 01:12 PM
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#15
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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I dumped Norton years ago. It allowed my computer to get two viruses. I have had extremely good luck with Trend the last couple of years and it doesn't eat up much data. I have talked to a couple other local folks about Verizon MiFi data usage and they claim theirs have been updating like crazy lately and eating up the GB's. We are going on the 3rd day with just using my I-phone as a hotspot and our usage has stayed under .3 GB per day. I was going to visit Verizon yesterday but I think I will wait for the end of the billing cycle.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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08-19-2014, 02:45 PM
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#16
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Montana Master
Join Date: Feb 2005
Location: Osmond
Posts: 673
M.O.C. #3160
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Thanks Carl for the info, we slowed our GB down.
__________________
LARRY & LAVONNE HUMMEL
2018 3811MS
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08-20-2014, 09:48 AM
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#17
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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08-20-2014, 10:49 AM
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#18
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Montana Master
Join Date: Jun 2006
Location: Madison
Posts: 1,239
M.O.C. #5906
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We had the same problem. We started doing three things that have helped significantly. First when we are not using the computer we turn off the MIFI. Don't know how true this is, but we were told that it is possible for others to figure how to log their computers into our MIFI even without the password. That would suck up the GB's. Second, we regularly close all of the aps on our smart phones. And third, closing aps, does not close internet pages and programs. When you do an internet search on your phone, there should be a small flag somewhere in the upper right with a number in it. That is the number of open pages you have. Tap it to bring up all of the open pages. In the upper right should be a small circle with a minus sign. Tap each minus sign until all pages are closed. Doing all of this will reduce GB usage.
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08-20-2014, 03:15 PM
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#19
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Montana Master
Join Date: Nov 2005
Location: Paola
Posts: 5,739
M.O.C. #4961
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I was having the same problem with MIFI and date usage. Now I turn it off when not using it and now no more data usage problem.
__________________
Dennis & Linda Ward
Paola, Kansas
Montana 3735MK Legacy Edition
1200 watts of Solar
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08-21-2014, 04:28 AM
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#20
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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OMG....have you bought stamps lately? As the USPS continues to go broke they will probably raise the price again. Plus, not sure I could write a decent letter without spell check!!!!!
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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