I am disappointed in Keystone

[Old GI]

I have always theorized that if the boss doesn't care then neither will anyone else so I decided to put Keystone to the test. I called and of course a customer service rep answered the phone, I asked for Team Montana but customer service would not patch me through, he said he could take care of any problem and I told him I didn't want to waste time restating the problem but would rather go directly to the folks that put them together, no dice he wouldn't hear of it. I was nice, I looked up the number for Corporate and called, guess what? another customer service rep. I asked for someone in Management, no dice she wouldn't hear of it. I told her I didn't want anything from Keystone I just wanted someone in Management to look at the sloppy electricsal work. Management can delegate everything but responsibility and I wanted someone who is responsible for quality to know. No luck, never got past customer service it seems as though management has insulated themselves from problems by putting a customer service rep between the customer and management, kind of like sticking your head in the sand so you don't have to know about problems, too bad Keystone.