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Old 10-23-2020, 06:30 AM   #1
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Warranty work

We have a new 2021 294RL Montana HC. I noticed that the solar controller is not working. Tried all the buttons and tried to reset or reboot to factory settings. I emailed Jaboni and they said:
"Due to the complexity of the solar charge controller, I would definitely recommend taking it to the dealer. Please unplug the PV+ & PV- wires on the input side of the controller. As you pull them off, please label, cap, tape and secure them. It is most likely a component on the power supply board."


The dealer I bought it from is over 250 miles away and there is a local dealer in town. How can I get warranty work done locally without the hassle of returning to the original dealer. I had a Lance unit before and any warranty work would only be done by the original dealer. Any suggestions?
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Old 10-23-2020, 07:36 AM   #2
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There are rv repair shops and mobile repairmen that can do warranty work. I would locate one of them, ensure with them and Keystone that they will pay for covered repairs. At least find a Keystone dealer nearer to your home. It isn't a "purchased at dealer only" situation.
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Old 10-23-2020, 08:38 AM   #3
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Call keystone customer service with your problem.
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Old 10-23-2020, 09:31 AM   #4
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I never had an issue getting warranty honored at places other than the selling dealer.
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Old 10-23-2020, 10:16 AM   #5
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As full timers, over the years and rigs, we frequently have had to have warranty work done by other than the selling dealer and even once from a Mobile Home repair man. First I called Keystone Customer Service and explained the issue and then asked them for a referal as to where I should take it. In the case of the Mobile home guy, I was in Deming with a propane problem. Keystone authorized the repair, I had to pay the bill and Keystone sent me a check as soon as they recieved the paid receipt.
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Old 10-23-2020, 03:18 PM   #6
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Thanks for the input. That's what i call customer service!
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