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Old 12-25-2017, 07:53 PM   #21
CaptnJohn
Montana Master
 
Join Date: May 2017
Location: South East NC
Posts: 1,768
M.O.C. #19865
Quote:
Originally Posted by Bad Moon View Post
Good luck getting Keystone to do anything. Customer service after the sale is not a priority with them.
Now that is an understatement BUT~~ 1st the request, not a huge problem was called to Keystone CS and the answer was "impossible, does not exist" which I know is BS from previous purchases. A few weeks later the same call made and was told "no problem I'll email it to you" and hung up. Rep never got the model, VIN, year, ~~ nothing came. Next an email was sent to the Montana rep of the area. Silence!!!
Now the BUT ~~ about 2 months after the purchase a survey was received. About 6 months had passed when I returned it with 1 complaint and the info above. In a week an email was received with a number to call. I called and voiced my displeasure of the trim guy's lack of training and common sense with a nail gun and my previous request. BINGO ~ in minutes an email and request complete!
I'm going to treat this rep's contact info like gold just in case.....
 
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