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Old 01-02-2017, 02:30 AM   #21
kozzy
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Just got word from CW today, that it appears when the slide is coming in, half way in, it tilts down a bit, and digs the floor. They have relayed that to Keystone, and Keystone advised them to check the arms for curvature, so that is where we are at for now....wait and see I guess.. I just got word that Keystone is denying the warrantee for the delamination happening on the center console of my home theater seating, this is going to get interesting,.
 
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Old 03-14-2017, 09:05 AM   #22
kozzy
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Update on this, so keystone finally acknowledged the slide issue, ordered and installed stiffer brackets for the heavier slide. Apparently lippert addressed this issue, which is why they now make stronger brackets. They fixed everything in the unit, however, still denied the delam on my theater seats. An email to Lippert directly, and a few pictures, and within an hour lippert authorized the replacement of the seats, directly from they. Disappointed that while it was still in the 1 year warrantee period that I had to go directly to the chair manufactures. Anyway, picked my unit up from CW last week, and everything is repaired finally...
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Old 03-14-2017, 07:50 PM   #23
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Sorry you got the Keystone treatment but I am glad you were able to have Lippert do the right thing and take care of you.

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