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Old 05-18-2024, 10:40 AM   #1
Rotnjonny
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2022 Stress Crack

Adding this post for informational purposes…..

2022 3791RD with less than 4500 miles. Purchased new. Unit is weighed regularly to insure proper load and balance. Axles weights never above 13k. Pin weight never above 2,900lbs. Crack developed on ODS front bedroom slide - front corner. No wall bulges evident. No separation of any other walls or panels. I did notice that the closet latch no longer engages. Related ?

Case opened with Keystone Customer Service. Pictures, weigh receipts provided. Keystone asked many question (not surprising) regarding tow vehicle, hitch and if TV had air bags. Also requested pics of pin box

Appointment made with local RV dealer for flex measurements

One item of interest. Customer Assist Center stated that they have a “new” repair process (not sure what that means)

I will update as repair process begins.
 
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Old 05-19-2024, 05:42 AM   #2
DadsHemi
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Keep us posted.
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Old 05-28-2024, 10:48 AM   #3
Rotnjonny
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Visited dealer this morning. They are preparing to pull the front cap off and to reinforce the first 30”. (Plus/minus) of the ODS wall and reinforce frame attachment points. I am also having additional gussets welded into the frame (at known failure points) while everything is torn down

All information has been forwarded to Keystone for repair authorization. I have no expectation that they will cover additional frame gussets. I am hopeful that they will cover wall reinforcement and repair.

Either way, I have authorized repairs with the dealer to keep the process moving so we can get the unit back and minimize delays
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Old 05-28-2024, 04:42 PM   #4
Foldbak
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Good news. always good to hear that Keystone stepped up! New repair process doesn't include removing the cap. Installing wood inserts into the aluminum tubing and welding gussets. Better from a timing standpoint to have a dealer do it then take it to Keystone. Good luck
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Old 05-30-2024, 04:44 PM   #5
Rotnjonny
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Update - authorization received from Keystone. Dealer ordering parts. Could be “a couple weeks” to receive parts. Dealer states that once it comes into shop, should turn around in less than a week. Overall, process is moving along, yet it does surprise me the amount of time where you are “sitting and waiting”

I can’t imagine me telling one of our new car customers that spent $100k on a new car that they would need to wait a week for warranty authorization and then two weeks for parts, to repair their warranty condition. We would be buying back a vehicle at that point

But I want to repeat…. I am very grateful that everything is moving ! And I am very happy with everyone that I am working with to resolve this situation. Good people, but a difficult industry

I have learned to stay cool, be nice, treat people with respect and they will truly do the best that they can to help you.
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Old 05-30-2024, 05:21 PM   #6
Foldbak
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Quote:
Originally Posted by Rotnjonny View Post
Update - authorization received from Keystone. Dealer ordering parts. Could be “a couple weeks” to receive parts. Dealer states that once it comes into shop, should turn around in less than a week. Overall, process is moving along, yet it does surprise me the amount of time where you are “sitting and waiting”

I can’t imagine me telling one of our new car customers that spent $100k on a new car that they would need to wait a week for warranty authorization and then two weeks for parts, to repair their warranty condition. We would be buying back a vehicle at that point

But I want to repeat…. I am very grateful that everything is moving ! And I am very happy with everyone that I am working with to resolve this situation. Good people, but a difficult industry

I have learned to stay cool, be nice, treat people with respect and they will truly do the best that they can to help you.
It does teach you patients. So does watching politics
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