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Old 04-11-2021, 07:39 AM   #21
Montana Man
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If an RMA was issued with the agreement that they would cover the costs due to their fault, I would expect that they will make it right. Sounds like some in house communicating should fix the problem.
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Old 04-14-2021, 08:09 PM   #22
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Lippert has always treated us right. Always. Several purchases. Once sent wrong part for furniture control. Made it good in just a couple of days with fast UPS shipping. Sorry you had so much trouble.
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Old 04-15-2021, 07:49 AM   #23
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UPDATE 4/13/21

Got a temporary dispute credit from the charge company.

Meanwhile not wanting Lippert to get away with this . I called them and the girl told me the $28 they did not pay me was for the shipping charge on the return and also the oil seal which were not returned.

HOLD ON.... I told the girl , "I paid for the UPS return not Lippert and the oil seals were in one of the boxes" (And I marked the outside of the box with a LARGE white sticker that said extra parts inside).

Ok , She Said, "I will have to call you back.

When she called back she said they would refund the balance of $28.

This has taken 5 phone phones calls to clear up this mess.


Oh --yes I bought new Dexter brakes ( a matched set) and oil seals Delivered for $ 250.25 (which includes --NO tax---No Shipping---and a 4-pack of oil seals)
From "TheTrailerPartsOutlet.com

happy with replacements and brake pads are thicker
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Old 04-15-2021, 07:58 AM   #24
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Sometimes business deals go sideways. Sounds like this one is ending well once the bruises heal.
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Old 04-15-2021, 09:09 AM   #25
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Quote:
Originally Posted by Montana Man View Post
Sometimes business deals go sideways. Sounds like this one is ending well once the bruises heal.
The bottom line is Lippert had NO RIGHT sending me 2 different manufacturer of brakes for a single axel.

They are in business a long time and should have known better.

We go with large companies because of their reputation.

But they messed up the order and they messed up the return


SORRY my humble opinion
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Old 04-15-2021, 09:19 AM   #26
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I’ve been in business 40 years selling to the public. We are all human and make mistakes. All you can do after a mistake is try to correct it.
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Old 04-15-2021, 09:23 AM   #27
richfaa
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Everything does not go right all the time. We have been dealing with Lippert with both our 5th wheels since 2008 and been to the factory 3 or 4 times in addition to tours at the national rally. We have not had a problem with them and have been treated well. However any charges as a result of their mistake is not acceptable.
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