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Old 04-09-2021, 07:29 PM   #1
Montana Master
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Join Date: Mar 2016
Location: Catoosa
Posts: 641
M.O.C. #18384
Good service from Lippert

I got on the forum just now to post about the good service I got from Lippert and first thing I saw was ForBruceís post about bad service. Started to add this to his discussion, but didnít want to trespass on his issue. I do think he was wronged.

I recently ordered some wet bolts for the correct track system (they are longer than normal) and they sent me the correct length, but they were not wet bolts. To be fair the salesman said that there was two part numbers listed, but he was pretty sure these were the right one. I called them and they apologized for the error and immediately sent out the proper bolts which I received today. They told me to just keep the wrong bolts even after I volunteered to return them.
Sorry for ForBruce, but very satisfied with the service I received.
2015 3100RL legacy...2005 Ford F-250 CC SB. Tows like a charm! 4/19 Updated to 2017 Chevy 3500 CC SB SRW -hope it tows as well as my F 250 did!
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Old 04-10-2021, 08:09 AM   #2
Montana Man
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Join Date: Jun 2018
Location: Carson City
Posts: 1,500
M.O.C. #21963
Good to hear. I think most companies are reasonable when especially when they made the error.
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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Old 04-10-2021, 08:16 AM   #3
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Location: North Ridgeville
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M.O.C. #2839
We have always received good service from Lippert.
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Old 04-11-2021, 07:23 AM   #4
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Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,304
M.O.C. #12156
Same here. Customer service great.
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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Old 04-11-2021, 10:07 AM   #5
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Join Date: Nov 2010
Location: Chatsworth
Posts: 300
M.O.C. #10933
I too have had a few problems with the correct track system but Lippert sent me the parts I needed on 2 different occasions,quickly and without charge, even across the Canadian USA border. When things go well we seldom comment but when things go poorly we become very vocal. I have done my share of sounding off about poor customer service or poor design.
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