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10-02-2019, 03:57 PM
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#1
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Seasoned Camper
Join Date: Dec 2018
Location: Jefferson
Posts: 75
M.O.C. #23206
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Residential Refrigerator
A third Samsung residential refrigerator has been installed, under warranty, & like the previous two the freezer is -15 to -20 degrees with the temperature set at +8 degrees. Has anyone else having this problem? I would recommend putting a thermometer & check your freezer. Double checked my thermometer with home refrigerator which checks good. Dealership that has changed it twice is baffled. Samsung what is going on?
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10-02-2019, 06:39 PM
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#2
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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So did you witness the install and make sure that the required spacing behind the fridge was done by there being rigid foam blocks installed on the back of the fridge or on the back wall of the enclosure. This sounds like the unit is not installed per manufacturer specs and the electronics is getting overheated or starved for air however you wish to think of it.
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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10-03-2019, 04:17 AM
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#3
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Seasoned Camper
Join Date: Dec 2018
Location: Jefferson
Posts: 75
M.O.C. #23206
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Quote:
Originally Posted by jcurtis934
So did you witness the install and make sure that the required spacing behind the fridge was done by there being rigid foam blocks installed on the back of the fridge or on the back wall of the enclosure. This sounds like the unit is not installed per manufacturer specs and the electronics is getting overheated or starved for air however you wish to think of it.
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Unfortunately did not witnessed the installation. What I am seeing, it was installed correctly due to the mounting hardware to the walls. Will do more research on spacing.
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10-05-2019, 07:57 AM
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#4
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Montana Master
Join Date: Oct 2015
Location: westminster md
Posts: 2,318
M.O.C. #17894
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I know this will not help you but ask any appliance repair guy what the worst brand of appliances are and I bet most if not all will say Samsung and LG. IMHO they are both garbage.
It has been said, if they make cell phones you probably don't want there appliances.
__________________
2018 Chevy 3500 LTZ Dually Diesel 4x4 CCLB
2011 Montana 3455 SA. 6 point level up. Disc brakes. Curt Q24 Hitch. 5 step glow steps
Progressive EMS. Valterra tank valves. Sailun G637 tires. ARP fridge control. All led lighting. Mor Ryde IS
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10-05-2019, 08:38 AM
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#5
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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recommended setting is -2 what is the temp when set to -2?
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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10-05-2019, 02:50 PM
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#6
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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When you see multiple failures in the same rig, it is probably not the fridge, but the install by keystone causing the issue. Either because keystone didn't install with the required spacing behind AND blocks to maintain that spacing or the inverter install is causing damage to the electronics in the fridge. I don't buy three fridges going bad on their own in the rig unless the dealer is not changing out the fridge and just saying they did. Op - have you verified new serial numbers on these three fridges? If so, then you are back to either the install not being to specs or your fridges are being damaged by the inverter which could be because keystone did not install a pure sine wave inverter or the inverter is not putting out clean power and causing the damage. I doubt dealers are equipped to measure the cleanliness of the power out of the inverter with an oscilloscope. And any dealer that just swaps out three fridges is not helping you out.
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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10-06-2019, 04:09 PM
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#7
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Seasoned Camper
Join Date: Dec 2018
Location: Hereford,AZ
Posts: 93
M.O.C. #23139
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Quote:
Originally Posted by Bill M
A third Samsung residential refrigerator has been installed, under warranty, & like the previous two the freezer is -15 to -20 degrees with the temperature set at +8 degrees. Has anyone else having this problem? I would recommend putting a thermometer & check your freezer. Double checked my thermometer with home refrigerator which checks good. Dealership that has changed it twice is baffled. Samsung what is going on?
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turn your ice maker off
__________________
2018 Ram 3500 Laramie Longhorn DRW, Aisin, 4:10, B&W 3600 Companion
2019 3121RL Montana 20th Anniversary Edition
Did you ever stop to think, and forgot to start again?
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10-06-2019, 05:09 PM
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#8
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Seasoned Camper
Join Date: Dec 2018
Location: Jefferson
Posts: 75
M.O.C. #23206
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It appears spacing. Unit should have 4 inches in back, only have one. Kestone is installing these units without the correct spacing. Can't pull unit out further due to legs sitting on the edge of slide. All three units have different serial numbers. Will check inverter.
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10-06-2019, 05:15 PM
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#9
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Seasoned Camper
Join Date: Dec 2018
Location: Hereford,AZ
Posts: 93
M.O.C. #23139
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Turn off ice maker (little light will be on) and check temp in a couple of hours!
I had the same problem
__________________
2018 Ram 3500 Laramie Longhorn DRW, Aisin, 4:10, B&W 3600 Companion
2019 3121RL Montana 20th Anniversary Edition
Did you ever stop to think, and forgot to start again?
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10-06-2019, 05:17 PM
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#10
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Seasoned Camper
Join Date: Dec 2018
Location: Jefferson
Posts: 75
M.O.C. #23206
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Ice maker off
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10-06-2019, 05:59 PM
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#11
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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Bill, when I did my conversion from norcold to the samsung, I made the base that it sits on and I had to add two 3/4 inch poplar boards to the front of my base because my front feet also hung off the edge of my base with the proper spacing behind it. I also glued blocks on the back of the fridge to make sure I maintained the spacing. Hope this all works out for you.
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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10-07-2019, 05:07 AM
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#12
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Seasoned Camper
Join Date: Dec 2018
Location: Jefferson
Posts: 75
M.O.C. #23206
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Jcurtis, thank you, will look into adding the boards to the floor.
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10-09-2019, 04:33 PM
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#13
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Seasoned Camper
Join Date: Dec 2018
Location: Jefferson
Posts: 75
M.O.C. #23206
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Turned ice maker off, freezer now working properly. Thanks for the recommendations.
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10-12-2019, 07:01 PM
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#14
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Seasoned Camper
Join Date: Mar 2019
Location: Chesapeake
Posts: 68
M.O.C. #23643
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Samsung is junk?? Can’t wait for my plasma t.v. To give it up. Wife says I can’t get a new 70” flat screen till the Samsung dies. I’m stuck with a 45” tv for now...and it’s an old one. Screen clarity is outstanding thou!!
__________________
2017 Montana 3721, 2013 Ram 3500 DRW
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10-13-2019, 05:53 AM
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#15
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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Quote:
Originally Posted by Starman
Samsung is junk?? Can’t wait for my plasma t.v. To give it up. Wife says I can’t get a new 70” flat screen till the Samsung dies. I’m stuck with a 45” tv for now...and it’s an old one. Screen clarity is outstanding thou!!
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I'll send my grandson right over. He has broken every flat screen in my son's house. He is still morning the loss of the 75" they do not call it terrible 2s for nothing
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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10-13-2019, 06:04 AM
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#16
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Seasoned Camper
Join Date: Mar 2019
Location: Chesapeake
Posts: 68
M.O.C. #23643
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Jeffba, I’m grabbing the shoes and headed to Best Buy to price check.
Thanks!
__________________
2017 Montana 3721, 2013 Ram 3500 DRW
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10-13-2019, 01:16 PM
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#17
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Montana Master
Join Date: Feb 2003
Location: Englewood
Posts: 3,095
M.O.C. #164
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Quote:
Originally Posted by Starman
Jeffba, I’m grabbing the shoes and headed to Best Buy to price check.
Thanks!
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My Cousin has been a Appliance Repair Tech for over 35 Years.He agrees do not buy A Samsung or LG He never recommended extended Warranty,s he does now for all brands
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10-13-2019, 01:40 PM
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#18
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Seasoned Camper
Join Date: Dec 2018
Location: Jefferson
Posts: 75
M.O.C. #23206
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As stated earlier, problem solved. Ice maker off. The Samsung Refrigerator was the only one of that size that would fit in the space. Loved to have gone with another brand.
This is my last response to this issue.
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10-14-2019, 08:05 PM
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#19
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Montana Master
Join Date: Sep 2017
Location: Willis
Posts: 896
M.O.C. #20587
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I'll stack a Samsung or LG refrigerator up against any Whirlpool, GE, or Frigidaire. Anytime. Any day. I work in the residential refrigerator repair service industry for 40+ years. I could not say this 20 years ago since, in the beginning, both LG and Samsung were new players and totally without support. The South Korean made Samsung has great support today although not all of them are made in SK. IMHO, the best frig is the Amana which got screwed up by Maytag and then Maytag got blitzed by Whirlpool. Whirlpool until recently had a refrigerator that was an Amana under the skin. Best unit ever out there.
__________________
2018 Montana 3791RD (SOLD)
2017 Ram 3500 DRW 6.7 Cummins Aisin, B&W RVK3600 (SOLD)
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10-18-2019, 06:44 AM
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#20
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Montana Master
Join Date: Jan 2018
Location: Northville, NY
Posts: 807
M.O.C. #21158
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When in doubt, read the directions
Dealership should have looked in the manual. It clearly states the freezer will go to -15 when making ice and the first batch will take up to 24 hours.
I've had zero problems with my Samsung and love it.
__________________
Jim B
2017 Lariat F-350 FX4, CC, SB, 6.7 PSD 4WD
2018 MONTY 3731FL, at our private winter site in GA
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