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Our issue with the Jensen is the HDMI ARC channel quit working very soon after we bought our 2020 3931FB. I pulled the DVD/Radio out and checked connections, changed cables, etc. Called ASA Electronics and troubleshot over the phone with their expert who determined that it indeed was a warranty issue and I could take it back to the dealer for replacement.
Problem #1 - We are traveling fulltimers, turning over RV to dealer is not an option.
Problem #2 - Dealer would not order new unit from ASA unless it was checked out by their technician, in their facility, still installed in the RV.
This could have been an easy fix if the dealer would have ordered the new unit, contacted me when it arrived, I remove the old unit and exchange with them at their facility, I install new unit.
Or even easier, allow consumer to work directly with ASA under warranty.
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Retired FULLTIMERS that Travel & Work -- 2020 3931FB Legacy Edition -- OEM Sailun S637T's -- 2017 F350 DRW, 4.10 axle, 6.7L -- PullRite OE Puck Super-5th 25K hitch -- Dish Network w/ Winegard G2 automatic portable antenna -- 50A Surge Guard portable -- WiFi Ranger Elite -- Blue Streak -- YourBestAddress.com -- RVSA Certified Technician -- The UnBeetable Experience
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