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05-18-2024, 10:40 AM
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#1
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Seasoned Camper
Join Date: Dec 2022
Location: Hershey
Posts: 83
M.O.C. #32150
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2022 Stress Crack
Adding this post for informational purposes…..
2022 3791RD with less than 4500 miles. Purchased new. Unit is weighed regularly to insure proper load and balance. Axles weights never above 13k. Pin weight never above 2,900lbs. Crack developed on ODS front bedroom slide - front corner. No wall bulges evident. No separation of any other walls or panels. I did notice that the closet latch no longer engages. Related ?
Case opened with Keystone Customer Service. Pictures, weigh receipts provided. Keystone asked many question (not surprising) regarding tow vehicle, hitch and if TV had air bags. Also requested pics of pin box
Appointment made with local RV dealer for flex measurements
One item of interest. Customer Assist Center stated that they have a “new” repair process (not sure what that means)
I will update as repair process begins.
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05-19-2024, 05:42 AM
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#2
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Montana Master
Join Date: Sep 2017
Location: Florence
Posts: 962
M.O.C. #20472
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Keep us posted.
__________________
2018 Ram 3500 MegaCab 4x4 Aisin, 4:10 Gears
Titan 50 Gal Tank, Air Lift Wireless Bags
2017 3160 RL
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05-28-2024, 10:48 AM
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#3
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Seasoned Camper
Join Date: Dec 2022
Location: Hershey
Posts: 83
M.O.C. #32150
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Visited dealer this morning. They are preparing to pull the front cap off and to reinforce the first 30”. (Plus/minus) of the ODS wall and reinforce frame attachment points. I am also having additional gussets welded into the frame (at known failure points) while everything is torn down
All information has been forwarded to Keystone for repair authorization. I have no expectation that they will cover additional frame gussets. I am hopeful that they will cover wall reinforcement and repair.
Either way, I have authorized repairs with the dealer to keep the process moving so we can get the unit back and minimize delays
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05-28-2024, 04:42 PM
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#4
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Montana Master
Join Date: Jan 2022
Location: Shingle Springs
Posts: 2,377
M.O.C. #30417
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Good news. always good to hear that Keystone stepped up! New repair process doesn't include removing the cap. Installing wood inserts into the aluminum tubing and welding gussets. Better from a timing standpoint to have a dealer do it then take it to Keystone. Good luck
__________________
Tony & Donna & the best dog ever, Murphy.
2022 Montana HC, 295RL, Solar Flex 400, Onan 3600 LPG, 2K inverter, 200AH Lithium. 2020 GMC Denali 2500 6.6 Duramax, Demco 21K Auto Slide
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05-30-2024, 04:44 PM
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#5
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Seasoned Camper
Join Date: Dec 2022
Location: Hershey
Posts: 83
M.O.C. #32150
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Update - authorization received from Keystone. Dealer ordering parts. Could be “a couple weeks” to receive parts. Dealer states that once it comes into shop, should turn around in less than a week. Overall, process is moving along, yet it does surprise me the amount of time where you are “sitting and waiting”
I can’t imagine me telling one of our new car customers that spent $100k on a new car that they would need to wait a week for warranty authorization and then two weeks for parts, to repair their warranty condition. We would be buying back a vehicle at that point
But I want to repeat…. I am very grateful that everything is moving ! And I am very happy with everyone that I am working with to resolve this situation. Good people, but a difficult industry
I have learned to stay cool, be nice, treat people with respect and they will truly do the best that they can to help you.
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05-30-2024, 05:21 PM
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#6
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Montana Master
Join Date: Jan 2022
Location: Shingle Springs
Posts: 2,377
M.O.C. #30417
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Quote:
Originally Posted by Rotnjonny
Update - authorization received from Keystone. Dealer ordering parts. Could be “a couple weeks” to receive parts. Dealer states that once it comes into shop, should turn around in less than a week. Overall, process is moving along, yet it does surprise me the amount of time where you are “sitting and waiting”
I can’t imagine me telling one of our new car customers that spent $100k on a new car that they would need to wait a week for warranty authorization and then two weeks for parts, to repair their warranty condition. We would be buying back a vehicle at that point
But I want to repeat…. I am very grateful that everything is moving ! And I am very happy with everyone that I am working with to resolve this situation. Good people, but a difficult industry
I have learned to stay cool, be nice, treat people with respect and they will truly do the best that they can to help you.
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It does teach you patients. So does watching politics
__________________
Tony & Donna & the best dog ever, Murphy.
2022 Montana HC, 295RL, Solar Flex 400, Onan 3600 LPG, 2K inverter, 200AH Lithium. 2020 GMC Denali 2500 6.6 Duramax, Demco 21K Auto Slide
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