This is my first post complaining about a dealer but I have to get this off my chest.
We bought our 3685fl last November from a dealer in central Maryland about 2 hours from our home. We liked the Montana and were convinced by the salesman that they have a 5 star service department.
On delivery we found 9 items to be repaired or replaced. We were told to call the service department and set a date for the repairs. The assigned service manager went over the list and said they should have most of the parts in stock. We set a date where I could stay and take it home that evening.
The fireplace was inoperable
A speaker bracket was broken
The sofa fabric was pulling loose
The closer/opener was cracking the door
The freshwater tank fill pipe was leaking into the unit
The step into the living room was loose
A basement door was rubbing
The dining room light had a short
Carpet was pulling lose and the entire unit was extremely filthy
I decided to fix most of the items myself.
When I took it in the service manager said they could only fix the door, the water leak and would have to order the fireplace, speaker bracket and new sofa fabric. While waiting I noticed they had a new fireplace in the parts department. When I told the service manager he said it wouldn’t work. Frustrated I tried to tell him it was the same unit. I don’t think he wanted to install it that day. than I got the parts manager involved. To make a long story short it finally was installed.
After a short winter we left for our first trip south. The first day in Florida we noticed the freshwater tank would not fill, it appeared that the vent was clogged, the fantastic fan in the toilet room was not operating and water drip from the belly pan in the right rear corner. I called the dealer to schedule a time to make the repairs and repair the sofa because the fabric was finally in.
After 2 ½ weeks they called and said I could come and pick it up. On arrival, they told me the fabric didn’t work and that it may become a longer ordeal and I should be patient like 6 months wasn’t a long time to wait. They also said they dropped the belly pan, ran water, filled all the tanks and couldn’t find any leaks.
But they were able to fix one thing, the Fantastic fan. According to the paper work they replaced the circuit board in the fan.
When I got home I found my brand new cheater box plugged into the extention cord all scratched and full of mud. Then I started to look for my 50 to 30 amp adapter and it was missing.
Now my blood is starting to boil. I called the service manager and he told me to send him a receipt for a new adapter and "oh well" he was sorry.
The story doesn’t end here folks, when I went inside, there was a big hole in the sofa and they didn’t do anything with the fan it still had the blue tape on it that they put there when I dropped it off.
I hooked up the water,tried to fill the tank and guess what,,,,,,, it leaks.
I took a few deep breaths trying to find my chee, than called our salesman. After hearing the whole story he told me he was going to have a meeting with the two owners tomorrow and would get back to me right away. I don’t want to go back. I spent 5 hours and $50 in fuel for nothing.
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