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07-17-2020, 06:32 AM
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#1
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Montana Fan
Join Date: Nov 2018
Location: Fort Mill
Posts: 108
M.O.C. #22972
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Problem with new 2020 3500 not duly
We just got back from trip to Keys ,on way back got some contaminated fuel ,some where in GA, I got a check eng light and a message, water in fuel .it cut our power .We limped on to charlotte ,carried to chev dealer. They have been trying to figure out what to do ,it is impossible to find a diesel mechanic at a dealership.I only have 9800 miles on this unit.Had a trip planed to NW in august we are holding or breath. Jerome and Judy
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07-17-2020, 07:15 AM
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#2
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Montana Fan
Join Date: May 2015
Location: Livermore
Posts: 492
M.O.C. #17391
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This sucks. I try to buy fuel at popular fueling stations. I don't go to truck stops because they are so expensive. Now I have a fuel card and when we get to travel again I will give it a try. There should be a valve in the fuel filter so you can drain out the water. When the light comes on I wouldn't drive very far before I drain some of that out of there. Water will differently blow up the HPFP that's why there is a fuel separator.
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07-17-2020, 07:43 AM
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#3
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Montana Master
Join Date: Nov 2018
Location: Menifee
Posts: 1,109
M.O.C. #22986
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I prefer truck stops, high turn over on fuel and with the EFS card from TSD the price is really really good, I saved a ton. Plus easy in and out. My truck popped a check engine light too. Engine power reduced. Onstar told me to stop but the truck told me to keep driving. The truck would not complete a regen had to take in, a few hours later done. Question is will it go into regen next time...? I’m dealing with GMC now....
__________________
2018 3920fb 2020 GMC Denali 3500 4x4 Duramax, 10 speed Allison. LB SRW, Firestone air bags with Airlift wireless onboard compressor. Anderson Ultimate Hitch. MX4 folding cover. 50gal titan in bed transfer tank. Onan 6500 lp genset installed by me ! Had: 2 HF 3500 Inverters with Parallel Kit
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07-17-2020, 07:52 AM
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#4
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,550
M.O.C. #2283
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Drain the fuel filter, if you haven’t already. Water is a huge problem for these high pressure fuel systems. The operate at up to 30,000 PSI and will NOT tolerated water. It will ruin the in short order at the cost for you of $8000 +. Don’t drive it anymore until it’s fixed. Your warrant will not cover the damage. It’s considered abuse.
Lynwood
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07-17-2020, 11:36 AM
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#5
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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The dealership is trying to figure out what to do? I would get it out of there. Change filters, purge fuel tank, problem solved.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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07-17-2020, 12:45 PM
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#6
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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No diesel mechanic at Charlotte dealer? Not sure what to do on GM but on Ford it's easy to drain water off the filter/separator on the underside. I agree that I would go elsewhere though.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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07-17-2020, 02:53 PM
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#7
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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wow, i guess dump fuel, change filter, put treatment in tank and a few gallons, that would be my next thing to do.
maybe disconnect batteries to reset computer????
try getting a ford under warranty in key west. nearest ford dealer that does diesels is 100 up the keys.
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07-18-2020, 04:36 PM
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#8
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Montana Fan
Join Date: Nov 2004
Location: Hudson
Posts: 480
M.O.C. #2446
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GA to Charlotte is a very long way to limp along with bad fuel. The damage has already been done. It is out of his hands sadly now. The dealer has the vehicle and no matter what, they will not release it without a resolution. Warranty is shot depending on the analysis of the fuel system internal components. Remember the other threads about the fuel system issues and a little rust on one component voided the warranty. 8k to 10K + for repairs.
This is very bad news and I'm sorry. Your alternative is to save your receipt. Go back to the station and fill a 5 gallon can with fuel and send it out for analysis. Then you can file a lawsuit against the fuel station. Lawyers and time. I'm sure others will take the same route. But you know the service station will say you made a pit stop and someone did it to your fuel tank and they will claim immunity.
I am extremely sorry for the difficulties you are having.
I would not wish this on anyone for any reason. I wish you the all the best for an awesome outcome and a speedy repair. I know someone who actually got their truck insurance to cover it under vandalism.
__________________
Chris Donna and Oliver the rescue Dog.
Old 3255RL It is a weekend warrior and less than 15K miles. Mostly sits at the house. Home is where the heart is.
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07-18-2020, 06:06 PM
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#9
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Montana Fan
Join Date: May 2015
Location: Livermore
Posts: 492
M.O.C. #17391
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Jerome make sure you look at the sample as they take it from the truck. don't just let them tell you there is water in there. I have seen dealerships not warranty stuff like this because they are pulling a fast one. They make more money from a customer than the manufacturer for warranty repairs.
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07-18-2020, 06:10 PM
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#10
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,550
M.O.C. #2283
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I agree with uhjtx you might get your insurance company to pay for this. People have got insurance to pay under comprehension. You should have got a water in fuel message. If it’s not working there is a very small chance Ford might pay but I wouldn’t count on it.
You can put all the fuel additive in it you wont to but the water is still there and still doing damage. If the fuel pump is bad there will be medal shaving in the injectors so they are also bad. The high pressure fuel lines are one time use so they will haft to be replaced.
I would go back to that station and get 5 gallons of fuel rent a car if you haft to. I would get a NEW diesel fuel can, keep the receipt and take pictures while you fill the can. Have the fuel tested if it’s clean keep it to your self. I’m not saying to cheat someone. They could have got more fuel by now. Time is not on your side.
Like uhjth I’m am truly sorry and I wish you luck.
Lynwood
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07-18-2020, 06:22 PM
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#11
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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The very reason we do use truck stops for fueling when on the road. They turn over a lot of fuel and the risk is much less that you will get bad fuel. We never have in 14 tears of being on the road.
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07-22-2020, 11:08 AM
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#12
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Montana Master
Join Date: May 2020
Location: UPLAND
Posts: 1,256
M.O.C. #26190
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Well for starters that sucks about the situation, but how does a dealership not have a diesel mechanic?
__________________
2019 Keystone Montana 3560RL, 2020 Chevy 2500 HD, Firestone airbags, Air Lift wireless compressor, Curt gooseneck, 20K Reese Goosebox, TST-507, USMC combat vet & retired LEO. Robert, Anika, Breanna, Dylan (daughter-in-law Stephanie). & our Great Pyrenees Layla
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07-22-2020, 11:39 AM
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#13
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Montana Master
Join Date: Sep 2017
Location: Willis
Posts: 896
M.O.C. #20587
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EFS card from TSD gives them access to your bank account. More chance to get hacked. Love the idea of getting clean diesel fuel but not at the risk of my bank account. Use high traffic stations of major brands and Gas Buddy app to find those large enough to support 5r traffic.
__________________
2018 Montana 3791RD (SOLD)
2017 Ram 3500 DRW 6.7 Cummins Aisin, B&W RVK3600 (SOLD)
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07-22-2020, 02:22 PM
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#14
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New Member
Join Date: Sep 2019
Location: Monongahela
Posts: 2
M.O.C. #24816
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A couple years ago I had a similar problem in my F350, stopped in WV at a travel plaza but I filled up on the auto side not the truck side. Pulling a hill the truck shut down and said reduce speed and I pulled over let it sit started it and continued on.it did it about 3 times limping my way back to PA. The next day I drained the water separator and there was no water in it, changed the filters and have not had the problem since the only warning message I got was low fuel pressure during the whole thing so now I carry a spare set of filters
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07-22-2020, 05:09 PM
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#15
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Montana Master
Join Date: Jul 2004
Location: Manhattan
Posts: 1,144
M.O.C. #1846
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First to the OP, water in fuel totally sucks. Best wishes on a quick resolution.
As for the EFS card from TSD, it was suggested to me that I set up a separate account, just for the fuel purchases, to support the card. Protects my main checking account.
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07-24-2020, 03:48 PM
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#16
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Established Member
Join Date: Dec 2019
Location: Grand Island
Posts: 39
M.O.C. #25534
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As for the EFS card from TSD, it was suggested to me that I set up a separate account, just for the fuel purchases, to support the card. Protects my main checking account.[/QUOTE]
Separate account for fuel only - not linked to my other accounts. Making sure they're not linked is important. I've been hacked and my stupid bank kept linking new acts. to closed hacked account. Didn't cost me anything but a lot of aggravation before I figured out what the bank was doing to me. Not mentioning any names, Sells Cargo. Save big $$ with TDS card at truck stops with big fuel turnover. 
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07-24-2020, 03:52 PM
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#17
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Established Member
Join Date: Dec 2019
Location: Grand Island
Posts: 39
M.O.C. #25534
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I'm driving a 2019 GMC 2500 and just TODAY had a recall fixed on regen system. But I'm sure GMC would have known if that might be your issue. Good luck!
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07-25-2020, 06:36 AM
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#18
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Montana Fan
Join Date: Dec 2017
Location: Sharpsburg
Posts: 202
M.O.C. #20974
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Add a lift pump with water separater and additional fuel filter. This is 600 bucks well spent.
__________________
2023 GMC 2500 HD AT4
2018 High Country 340BH
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07-25-2020, 09:09 AM
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#19
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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welcome to the world of diesels. I offered the one suggestion but I also had a problem in Key West a few years ago and the nearest dealer that had a diesel mechanic was 100 miles north.
Diesels are great but when they go bad it sometimes is a pain to find someone.
change youtube:
https://video.search.yahoo.com/yhs/s...8&action=click
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07-25-2020, 10:36 AM
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#20
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Montana Master
Join Date: May 2020
Location: UPLAND
Posts: 1,256
M.O.C. #26190
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JEROME, did you get the truck fixed yet?
__________________
2019 Keystone Montana 3560RL, 2020 Chevy 2500 HD, Firestone airbags, Air Lift wireless compressor, Curt gooseneck, 20K Reese Goosebox, TST-507, USMC combat vet & retired LEO. Robert, Anika, Breanna, Dylan (daughter-in-law Stephanie). & our Great Pyrenees Layla
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