Apex Digital Inc., has a terrible customer service reputation. Check out this:
http://www.pvrblog.com/pvr/2004/03/apex_digital_an.html
But here's some phone numbers you can try and see if they still work. I'd advise to be recording names and phone numbers and if a solution is not met within 24 hours, I'd be calling back every day.
If someone says they will ship you a replacement, ask for tracking on the shipping so you can see when they really send something. If you don't receive the call with tracking info within 24 hours, I'd be calling again. Good luck to you!
Main Company Phone: 270-333-3360
Fax: 270-333-3370
Internet:
http://www.apexdigitalinc.com/
Apex Digital
2235 E Francis St
Ontario, CA 91761
(909) 230-4818
Apex Digital Inc Customer Service Department
2919 E Philadelphia St
Ontario, CA 91761
(909) 930-1239
Apex Digital Inc Corporate
2919 E Philadelphia St
Ontario, CA 91761
(909) 923-8686
TV Customer Service / Technical Support
866-4APEXGO (866-427-3946) Toll-Free
LCD/TV Tech Support
800-880-1227