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06-06-2015, 09:27 AM
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#1
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Established Member
Join Date: Mar 2015
Location: Clayton
Posts: 33
M.O.C. #17239
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City water connection/camping world
Update on my post on,"city water connection". Actually third post. Took brand new camper back to Camping World Memorial Day Monday for a water hookup problem. Have not heard a word! Stopped in one day but that probably pushed us to the end of the line. Actually rented a beach house for the Fourth of July and cancelled camping spot. Can't wait until a week before to look for a place over the fourth. They have us over a barrel, now don't they? Wait until we get our camper back!! The screaming will be heard around the world!!
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06-06-2015, 01:08 PM
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#2
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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Can't wait to hear the skinny on this one. And now you know why some of us don't do dealers. Hope all goes well and this, even if dealer performance may turn out to be not to your liking. John
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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06-06-2015, 02:03 PM
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#3
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Have you spoken to Keystone Customer service about this?
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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06-07-2015, 01:16 AM
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#4
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Established Member
Join Date: Mar 2015
Location: Clayton
Posts: 33
M.O.C. #17239
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Have not called Keystone yet, do not want to make Camping World any madder. I won't be back there and I will call Keystone when we get the camper backe!
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06-07-2015, 04:32 AM
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#5
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Montana Master
Join Date: Feb 2005
Location: Haysville
Posts: 4,261
M.O.C. #3085
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As for calling Keystone afterwards ... you'll find they listen while you're on the phone, but as soon as you hang-up that's as far as your matter will be taken. Most any RV manufacturer won't get in to the micro management of one of their dealer outlets. I'm not saying your don't have a valid claim here ... just that your best recourse will be never to darken C W's doorstep again.
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06-07-2015, 07:14 AM
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#6
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Do call Keystone customer service. Collect all your details. Advise them you want this to be recorded on your VIN. Get the Reps name. Be firm but polite. Do mention that your are on the MOC forum and reporting progress.
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06-07-2015, 03:28 PM
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#7
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Not all CW dealers are bad. Ours in NC has always been responsive to us.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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06-07-2015, 04:00 PM
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#8
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Yes we had a excellent C.W near us a few years ago. We had good work done there. They then became part of a dealership and went downhill.
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