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07-31-2019, 02:15 PM
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#1
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New Member
Join Date: Jun 2019
Location: Lake Havasu
Posts: 5
M.O.C. #24330
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Refrigerator issues
Hi all
We bought our 2019 Montana High Country May 8,2019. On May 21 had to replace fuse as it would only work on lp and not electric. Also advised temp imside fridge runs between 45-53 degrees. 2 weeks later had to replace fuse again. This time we contacted a rv repair shop(1st time it was done by a mobile tech as we have no way to pull to a dealer or shop). Since then our rv shop has been out 4 times testing and monitoring our fridge temp. It still ranges from 43-56 degrees. They put in a new thermister and put insulation around fridge as required by Dometic. Today I have called Keystone numerous times and am getting nowhere. Talked to our repair manager today and Dometic now wants to replace the controller but wont until authorized by Keystone. Called Keystone and the same lady I always talk to was extremely short and told me we had to pull it into a svc facility to get it checked. I stated again we have no way to do this as we don’t have a truck. Does anyone have any suggestions on what we can possibly do next. We have not been able to use our fridge since we bought our brand new rig. So very frustrated
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07-31-2019, 03:40 PM
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#2
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Montana Master
Join Date: Dec 2009
Location: Sebring
Posts: 3,659
M.O.C. #9969
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Since you're not moving, yank it out a buy a replacement Residential from Home Depot or Lowes. Think if you look you can find one that will fit with minimum amount of work and give you more storage.
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, Sailun 17.5 Tires.
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07-31-2019, 06:45 PM
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#3
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Montana Fan
Join Date: Oct 2014
Location: Monroe
Posts: 183
M.O.C. #15746
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Warranty work
Quote:
Originally Posted by Bobbiseeds
Hi all
We bought our 2019 Montana High Country May 8,2019. On May 21 had to replace fuse as it would only work on lp and not electric. Also advised temp imside fridge runs between 45-53 degrees. 2 weeks later had to replace fuse again. This time we contacted a rv repair shop(1st time it was done by a mobile tech as we have no way to pull to a dealer or shop). Since then our rv shop has been out 4 times testing and monitoring our fridge temp. It still ranges from 43-56 degrees. They put in a new thermister and put insulation around fridge as required by Dometic. Today I have called Keystone numerous times and am getting nowhere. Talked to our repair manager today and Dometic now wants to replace the controller but wont until authorized by Keystone. Called Keystone and the same lady I always talk to was extremely short and told me we had to pull it into a svc facility to get it checked. I stated again we have no way to do this as we don’t have a truck. Does anyone have any suggestions on what we can possibly do next. We have not been able to use our fridge since we bought our brand new rig. So very frustrated
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I'm curious who the selling dealer was. Didn't they explain that all warranty work has to be done at an authorized dealership?
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DBA Samtana
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07-31-2019, 07:06 PM
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#4
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New Member
Join Date: Jun 2019
Location: Lake Havasu
Posts: 5
M.O.C. #24330
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No they didn’t. But Rocky Mountain Rv in Laughlin knew we had no way to transport as they delivered it to Lake Havasu
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07-31-2019, 11:49 PM
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#5
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,702
M.O.C. #12947
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Call them up and ask them to come and get it to make repairs. It would be worth it even if they charge you to get it.
__________________
Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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08-01-2019, 05:36 AM
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#6
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Montana Fan
Join Date: Oct 2014
Location: Monroe
Posts: 183
M.O.C. #15746
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Quote:
Originally Posted by Bobbiseeds
No they didn’t. But Rocky Mountain Rv in Laughlin knew we had no way to transport as they delivered it to Lake Havasu
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Bobbiseeds,
I believe I can help. I've sent you a PM. Please reply.
Thanks
__________________
DBA Samtana
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08-01-2019, 09:04 AM
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#7
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Montana Fan
Join Date: Feb 2017
Location: No Town
Posts: 432
M.O.C. #19482
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Quote:
Originally Posted by mhs4771
Since you're not moving, yank it out a buy a replacement Residential from Home Depot or Lowes. Think if you look you can find one that will fit with minimum amount of work and give you more storage.
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How are you going to get the fridge through the door? Just curious.
__________________
Don & Ann Wheeler:
2017 Montana 3791RD, 2017 RAM 3500 Diesel Dually, Aisin, 4.10, Sailuns, Disk Brakes, TST TPMS.
Don: USAF Ret., Fighter Pilot - Vietnam Vet '66-'67 & Ann: Ret., Texas A&M Ph.D.
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08-01-2019, 09:07 AM
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#8
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Montana Fan
Join Date: Feb 2017
Location: No Town
Posts: 432
M.O.C. #19482
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Quote:
Originally Posted by mootana
Bobbiseeds,
I believe I can help. I've sent you a PM. Please reply.
Thanks
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I just want to know where to purchase a new door for my fridge. Anyone have any idea? The Island/Sink hit the fridge while traveling and left a small dent. I want it replaced, but can't find a door. Anyone?
__________________
Don & Ann Wheeler:
2017 Montana 3791RD, 2017 RAM 3500 Diesel Dually, Aisin, 4.10, Sailuns, Disk Brakes, TST TPMS.
Don: USAF Ret., Fighter Pilot - Vietnam Vet '66-'67 & Ann: Ret., Texas A&M Ph.D.
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08-01-2019, 09:34 AM
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#9
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Montana Master
Join Date: Dec 2009
Location: Sebring
Posts: 3,659
M.O.C. #9969
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Don & Ann: Depends on your RV, I think our Monty's door would have been wide enough, but I see some with like a 28" door which would be a problem, but if you have a 32" door your might have to take the handles off but otherwise should fit.
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, Sailun 17.5 Tires.
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08-01-2019, 01:34 PM
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#10
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New Member
Join Date: Jun 2019
Location: Lake Havasu
Posts: 5
M.O.C. #24330
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DBA samtana. I replied. I hope you received it
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08-07-2019, 02:48 PM
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#11
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New Member
Join Date: Aug 2017
Location: Wheatland
Posts: 8
M.O.C. #20411
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Trekwood.com , that’s where we got our stainless Samsung door. Really nice people
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