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First find out if your dealer actually ordered the window and when. The dealer should have a dated invoice of the order. Then call Keystone customer. service at 866-425-4369. Have your VIN number ready and your dealer name. It is doubtful that the service center has the window in stock and will have to order from the vendor. The order process goes like this. Dealer orders the part from keystone. keystone orders part from vendor, vendor ships part to keystone, keystone ships part to dealer. Dealer informs you part is in. The most common problem is the dealer never ordered the part in the first place or it is on back order from the vendor and you were never informed.
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