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05-08-2017, 05:43 PM
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#1
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Established Member
Join Date: Jan 2015
Location: Divide
Posts: 12
M.O.C. #15980
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Keystone Owners Relations
Anyone know the name of the supervisor of the Keystone Owners Relations (Customer Service) department?
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05-08-2017, 06:24 PM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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I think it used to be this guy: Ray Runge will serve as general manager of warranty operations and will oversee the day-to-day operations of the product teams and warranty department to assure a quick, consistent and fair response to preauthorizations and warranty claims.
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05-09-2017, 04:34 PM
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#3
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Established Member
Join Date: Jan 2015
Location: Divide
Posts: 12
M.O.C. #15980
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DQDick,
Thanks for the info. I've been trying to deal with the regular warranty team, but not getting any replies or info I've asked for. Time to bump it up a notch.
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05-10-2017, 03:59 AM
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#4
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Montana Master
Join Date: Mar 2011
Location: Okeechobee
Posts: 2,150
M.O.C. #11206
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Hi
His name is Holmes but you won’t get much from him either.
Phil P
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05-10-2017, 07:40 AM
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#5
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Established Member
Join Date: Aug 2016
Location: Medina
Posts: 18
M.O.C. #18867
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Hi,
Garett Carolus is listed as the General Manager of Warranty Operations on LinkedIn. He took the position last March but has been with the company for ~14 years. It appears he replaced Ray Runge (who now works for Lowes). Stephen Holmes is the General Manager of operations.
Hope this helps...
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05-10-2017, 08:20 AM
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#6
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We have not had problems with owners relations or any individual in owner relations not to say I got what I wanted all the time.
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05-10-2017, 08:23 AM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Quote:
Originally Posted by Buckeye83
Hi,
Garett Carolus is listed as the General Manager of Warranty Operations on LinkedIn. He took the position last March but has been with the company for ~14 years. It appears he replaced Ray Runge (who now works for Lowes). Stephen Holmes is the General Manager of operations.
Hope this helps...
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We do not know or have met Garett Carolus...I think... We have known and worked with Steve Holmes on several occasions and he has always been responsive to our needs.
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