Do I Have a lemon

[Traveling Many Roads]

I ordered a new Montana Legacy last year, took delivery 1st week in June 23, have it just about 9 months and of the 9 months 5 months have been spent at dealership doing repairs, which is where it currently is. This is the first unit we have owned and waited till after Covid to order because of the horror stories we heard about quality of building doing Covid. Was looking forward to the Florida Montana rally at Crystal River next month to get some insight into Montana but doesn't look like I'll have my unit back. Am I the only one having these problems.

[Gonefishing]

No you are not. Most of the time is the dealer they drag their feet on making repairs. Suggest you talk with them find out the problem why it’s taking so long. Then if it a parts problem call keystone yourself. You probably find out the dealer is blowing smoke about it being a parts problem.

[Foldbak]

My understanding is (at least in CA) if your RV is at the dealership longer then in your possession it qualifies as a lemon. After a certain period of time. Not sure what that is. I would definitely consult a lawyer. You can use this as leverage to expedite repairs if it qualifies.

[ChuckS]

You will be much better off and much happier.. IMO if you learn to take care of most of the issues yourself instead of going for warranty work all the time

My fifth wheel has been back to dealership one time in ten years ( within the first 2 weeks I owned it ) and has never been to any service center or repair shop since..

I DIY for everything

[Ram Montana High Country]

I still say, idemtify the dealer first. Primary consideration is the ability to work with service dept. Ask about the min/max tine units have been in for service.

[tyme2par4]

That's just standard for the RV industry. It's a total sham and they know it.
Sell a unit with a 1 year warranty.
Customer uses it once or twice and finds problems.
Goes to the dealer for 6 months until camping season is over.
Warranty is expired by the next time customer uses it, so nothing else is covered under warranty.

[Foldbak]

Originally Posted by tyme2par4

That's just standard for the RV industry. It's a total sham and they know it.
Sell a unit with a 1 year warranty.
Customer uses it once or twice and finds problems.
Goes to the dealer for 6 months until camping season is over.
Warranty is expired by the next time customer uses it, so nothing else is covered under warranty.

Well having owned 2 new trailers, I've learned to use the hell out of it the first year. My Monty was purchased in December and went out 15 times. By the time my 1 year ran out 90% of issues were addressed. I also bought the extended warranty which has come in very handy.

[phillyg]

Typical, unfortunately.

[Carl n Susan]

What dealer did you buy from?
What problem(s) do you have?
Unfortunately some dealers take a long time to effect repairs. If you are using one of those (CW comes to mind) it requires you actively engage the staff and management on the repair status. Also check with Montana Customer Support to ensure the dealer has reported the problems.

[Vet4jdc]

Our unit is five years old and it was at the dealer for about 30 minutes to take out the old mattress and install a new one. It has never been out of my possession for dealer repair and I don't plan on it. I fix everything myself and am much better off for it. That's my 2 cents!

[gchesnutt]

I would bet a months pay we are talking about camping world. Standard procedure taught to all their employees. Give them a deadline of 1 or 2 weeks. Tell them you will pick it up that day and your next stop will be joining a class action suit. There are many of them. You will be amazed what they can do when properly motivated. After that either learn to fix it yourself or find an independent dealer that will treat you right. They are not that hard to find but you may have to go some distance.

[Traveling Many Roads]

lazy days major problems front a/c quit working, kitchen window leaking, 3rd time power cord reel quit working, inverter quit working, oil leaks on auto level and there's more and Keystone doesn't want to cover some of the item's and there trying to push it on my extended warranty

[cgeis48]

Here are two things. First, I bought a 2022 Montana Legacy and believed Keystone would take a little extra time to deliver a quality product because I paid the extra money. What A joke!

Second, to their credit, Keystone continues to work with me and reimburses me when I have something repaired by a mobile tech. Each time I talk to the customer service representatives I am told that they will continue to take care of me. I had to do a lot of whining to get that “benefit”. The list of repairs that have been made thus far is extensive and would be very expensive out of pocket. However, the list of repairs still in need is also extensive. I had every kind of problem from the headboard, falling off to a slide out ceiling that was sagging because they used a warped crossmember. It’s very sad because the dealers are understaffed And Keystone is slow to ship them parts. By now you would think that Keystone would have many extra parts set aside ready to ship. What’s up with that? I’m guessing it’s all about the money.

[emmeld]

Your not the only one having problems. We have a 2022 Montana 3791rd and just found out we have a cracked frame. At first Montana told us these were only stress cracks and referred us to the nearest shop which happened to be Camping World in Albuquerque. Big mistake...the day we went to pick it up the service rep told us the repairs they did wouldn't last since now being told the frame was cracked and now we need to take it to Montana in Indiana. So yes any of these built between 2020 - 2022 all will have frame problems and slide issues....Good Luck

[Voyageur]

Originally Posted by Traveling Many Roads

I ordered a new Montana Legacy last year, took delivery 1st week in June 23, have it just about 9 months and of the 9 months 5 months have been spent at dealership doing repairs, which is where it currently is. This is the first unit we have owned and waited till after Covid to order because of the horror stories we heard about quality of building doing Covid. Was looking forward to the Florida Montana rally at Crystal River next month to get some insight into Montana but doesn't look like I'll have my unit back. Am I the only one having these problems.

RV are what they are. A fifth wheel remains a trailer. Quality is approximative and the roads are getting worse each year. Two solutions to lower the frustration: the most important is choosing the dealer, accept to pay a little more when buying if the dealer has a good reputation for giving a spotless service. Second, make all the maintenance and repairs you can by yourself.
Believe me, a good dealer like the one we choose do the extra miles with Keystone and get the job done. This is a stress reliever.

[Route66Rambler]

If the RV is still usable get it back from the dealer and use it while you are waiting for the parts. Never just leave it there. We fix everything ourselves as much as we can. In the few instances we take it to a dealer, we take it there long enough for them to diagnose and order parts. Then we take it back to storage or use it. We don't want it leave on their lot and risk vandalism or other damage while waiting on parts.

[tyme2par4]

Originally Posted by cgeis48

Here are two things. First, I bought a 2022 Montana Legacy and believed Keystone would take a little extra time to deliver a quality product because I paid the extra money. What A joke!

Second, to their credit, Keystone continues to work with me and reimburses me when I have something repaired by a mobile tech. Each time I talk to the customer service representatives I am told that they will continue to take care of me. I had to do a lot of whining to get that “benefit”. The list of repairs that have been made thus far is extensive and would be very expensive out of pocket. However, the list of repairs still in need is also extensive. I had every kind of problem from the headboard, falling off to a slide out ceiling that was sagging because they used a warped crossmember. It’s very sad because the dealers are understaffed And Keystone is slow to ship them parts. By now you would think that Keystone would have many extra parts set aside ready to ship. What’s up with that? I’m guessing it’s all about the money.

100% agree, if you complain enough to get to a manger, they generally will take care of you. We've gone through 18 months of ownership with constant problems. Electrical, plumbing, structural, you name it. Mostly a result of complete negligence in the factory. Everything has been done by mobile tech, and they luckily have reimbursed everything with minimal fighting.

Originally Posted by emmeld

Your not the only one having problems. We have a 2022 Montana 3791rd and just found out we have a cracked frame. At first Montana told us these were only stress cracks and referred us to the nearest shop which happened to be Camping World in Albuquerque. Big mistake...the day we went to pick it up the service rep told us the repairs they did wouldn't last since now being told the frame was cracked and now we need to take it to Montana in Indiana. So yes any of these built between 2020 - 2022 all will have frame problems and slide issues....Good Luck

Don't think problems end after 2022. We have a 2023 and the frame is basically trash. These sheet metal cross members that they show off for being lighter just dont cut it. Second trailer in 3 years that's failed on us. Plus the whole front end is falling apart.
Luckily we're in talks to have them buy it back, but still waiting to hear their proposed deal.