Electric on water heater not working

[Bharrisv65]

Hello everyone, new to the forum and needed to ask a question. My electric element is not working on my water heater, gas works fine; it's a Suburban 12G model. It hasn't worked since day one but I did not find out until after we had left the dealer where I bought it which is about seven hours away. I have a 2022 Montana Legacy.

I have checked and there is no power coming to the element nor at the T-stat. The element is good, I checked it and it has 10 ohms which is what it's supposed to show. Mine DOES NOT have the small switch behind the gas valve and has no switch anywhere that I can find. I have the In Command system, I checked and have 12V at the connector for the water heater which I "assume" activates the 120V power to the WH. Oh and I also have 120V at the breaker which I cycled several times to be certain it wasn't the problem. Yes, this thing is under warranty but if it's an easy fix, I'd rather not have to drag it to the dealer (there is a local one, but whom I dislike) and have to wait weeks on them to fix it...if they even do (but that's another story). I just want to be certain I'm not missing a switch somewhere that's not been turned on. I even called Keystone but they were not very helpful....

Any advice or suggestions would be greatly appreciated. I'm not new to RV life, this is my third fifth wheel (but the only one I've towed) and I've owned two motorhomes, the last being a Tiffin Zephyr. I'm very capable of fixing darn near anything if I can get to it! Thanks!