It has been a standing joke among my friends about the new stackable washer and dryer we had installed in our Big Sky by our dealer in Florida.*** Long story but here goes anyway.Part of the deal we made when we bought our Big Sky was to have the dealer install a washer and dryer.**** I had always used the Splendite combo in our previous Monty but this time decided I wanted to go with the separate ones.*** Our dealer installed brand new stackable Majestic/Pennacle units and I was happy as a lark until I tried to use it the first night we were in a campground.** It filled with water, agitated for a long time and that was that.*** We brought it back to our dealer the next morning and left it there while we went to get something to eat.*** We weren't gone 20 min. before we got a call saying the washer worked fine.** Well we knew they couldn't have run it through a cycle in that short time but we we really needed to get back to our place in Silver Springs so we picked it up.*
** I have used it a few times since by manually turning the dials and changing cycles.** It never did rinse so I would wash a small load, spin the water out and then go back and wash without soap a couple more times to get them rinsed.*** grrrrr. We were in a hurry to leave Florida and get to Albuquerque for the Rally but along the way, we contacted Majestic and they were great.*** They told us to let them know when we got to Albuquerque and they would find a tech to fix it for us.** As soon as the rally was over we moved to another location and checked in for a week.** The tech was out of town and did not get to our place until a couple of days before we were to leave.**** We extended our stay even longer while he tried to find out what was wrong.*** He took the washer all apart and ran diagnostics with the people from Majestic.** Everything checked out just fine and he put the washer back together and with Bill's help, attached the dryer back on top..*** Yup, everything checked out but the washer still didn't work.*** It was decided that we needed a couple new parts but it would take some time to get them.**
* By this time we were more than ready to get out of Albuquerque so the people from Majestic told us they would send the parts to us in Denver and find another tech to put them in.*
* Let me stress that all this time the people from Majestic were great as was Dale from Dale's RV repair in Albuquerque.
I limped through a few more washes of just underwear and tee's and let the rest of the laundry stack up.*** One thing I had noticed was that the water going into the washer was pretty hot and I mentioned to Bill that I wonder if the cold water was turned on.** He sort'a laughed at me but when we brought it in yesterday to Camping World* (the only tech Majestic could find in the area) Bill told the boss man to check it out.***
This time we had to bring the Big Sky in as Camping World doesn't make house calls.** We dropped it off early in the morning and by 9:00 it was in the repair bin.*** We came back at 4:00 and they had just finished installing the parts and needed time to check it out.*** I told them that the washer drains directly into the sewer and got that [i]
look like how dumb do you think we are[/i]?*
You gals all know what I mean. Well the place closes at 5:00 so everyone was scurrying around trying to get out of there when we overheard someone say that water was coming off our roof.*** NOT GOOD.*** Of course, we could not go anywhere near our Big Sky but the head guy went back to find out what was wrong.** He came back and said they were going to go dump our holding tanks.** We told them they were empty when we brought it in but again got that
look.*** A little later, we saw our beautiful Big Sky go by with water running out our front door.*** The head guy said that once they drained the tanks it stopped coming off the roof so they proceeded to check out the washer again.*** Next we heard that there was a leak somewhere and we would have to leave it overnight.*** Oh no.** That is our house.*** We picked it up and are supposed to bring it back this morning.*** The head guy did say that the cold water was just barely turned on before and maybe that is where the leak is and our dealer just closed the valve to stop it.
Now for the most IMPORTANT part.
We returned to our beautiful spot at the foot of Rocky Mountain National Park and Bill hooked up the sewer and opened the main sewer valve.*** I tried a real short cycle on the washer and everything works just like it is supposed to.** No leaks or anything..
Summery:** I don't think there was ever anything wrong with the washer except that the cold water wasn't open.** I learned fifty years ago that you can't close one and have the machine work like it's suppose to.** There never was any leaks.** The service people just didn't hook up to sewer and there was no where else for the water to drain.
If you ever have work done on a washing machine in one of the newer Montana's, be sure you are hooked up to sewer and the main line is open.*** It does not drain into any holding tanks.** Of course that means you can not do laundry if you are not at a FHU site either.
Today we will return to Camping World without the Big Sky to see what they are going to do about the big gouges they put in the door jamb and pick up the molding they left off yesterday.
Helen