No tv signal to any of 3 tv's - Montana Owners Club

Vet4jdc · 04-24-2019, 07:03 PM

We have a 2019 Montana HC with the Furrion KeyTV Signal Controller and two Furrion televisions. On our first two trips out, the TV's all worked fine.

Sitting in the driveway tonight, and there is no antenna signal coming to any of the TV's?

To troubleshoot it, I disconnected the cable from the antenna to the KeyTV controller and hooked from the antenna directly to a spare TV bypassing the controller. When I did this, the tv finds channels and works fine. When I hook the antenna cable back to the controller there is no signal going to any TV inside.

It seems like the KeyTV controller might be the culprit? Any ideas or anyone else experience loss of antenna signal to all their TV's?

From reading over at the Keystone Forum, others have had issues with this new KeyTV controller too. Anyone here have better results?

Cook-Den · 04-25-2019, 11:17 AM

Had a similar experience with my 305rl and my brother-in laws Montana. After removing the guard in the basement that gains you access to the furnace and water pump i notice a splitter box with 2 in coming wires-one from the antenna and one from the cable connection port. There were also 3 outgoing connections to all the tv's. All the connections were at best finger tight and 2 were ready to fall off on the next bump. After tightening with a wrench and checking all connections i could find the signal came back and stayed good. Not sure of the location of all your connections but i would guess that there are also some loose ones in your unit. Also the connection from the antenna to the signal booster was very loose. Good luck
Denny

Vet4jdc · 05-02-2019, 02:54 AM

After some additional trouble shooting, it is the KeyTV signal controller and it is heat related. When the temps are cool outside, the TV's work fine. when it's warm out they won't work. On a hot day when they failed to work, I placed a bag of ice against the controller for about 20 minutes and the TV's started getting a signal again.

Called CW service and was told they can't fit me in for 2 1/2 months. I even asked them to ship me the part and I'll fix it myself but they won't do that. Guess I'm buying the part from local Keystone dealer and fixing it myself?

1retired06 · 05-02-2019, 06:44 AM

I would try a different dealer. Or call Keystone customer service and ask for a dealer referral.

ChuckS · 05-02-2019, 07:02 AM

Trouble is the multi source controller “KeyTV” is well over $170 from Trekwood.. and I doubt dealership has part in stock.. So if you go in for scheduled work and they haven’t ordered part in advance you will be waiting longer yet...

If it were mine I’d remove the controller from its mount and take the back off it and look for a cold solder somewhere on the circuit just for The cable or sat connection...

The outputs to each TV feed from a common input source so it can’t be tha5 difficult...

Yorkmontana · 07-02-2019, 07:34 PM

We purchased our 2019 Montana he 331rl. While we were singing the paperwork at C/W the service tech popped in the office and said they were having tv issues
They spent 5 hours waiting for our rig to be hitched to our truck
They took an antenna off another Montana and hooked it up to our rig. Same problem
They then said that at the factory someone switched the coax cables
We get home and try to get over the air signal and nothing
We followed the setup instructions and still nothing
Called keystone and the lady said to buy a 6 decibel attenuator on Amazon
We did and hooked it to the antenna connection on the keytv box in the basement of the rig
The tv worked for a few hours then the signal was lost we went out for a weekend trip and hooked up cable tv to the rig at the campground and ran the setup on the teams nothing
Had the rig back to C:W they had it three weeks and said they could not find any problems
It is frustrating. Why would keystone try to reinvent the wheel. The old system of cable satellite hookups worked just fine

mootana · 07-03-2019, 11:22 AM

Response from Keystone Service: I am sure this is a frustrating for you and your family. From what we have been able to determine, the challenge is being created by the TV antenna and in fact, the Key TV system is working properly. When in close proximity of transmitting TV Tower, the stronger signal can cause interference with the Furrion TV antenna causing problems scanning local channels. If you don’t typically camp in the area near TV towers, simply rescan for channels once you are at your destination and they will pull in fine. However, if you typically camp in close proximity of TV towers, you can simply unplug the coax connection from the KeyTV coax plate(typically located right behind the TV) and your channels will scan in. Unfortunately, “close proximity” to the TV Tower is relative to many things such as how powerful the TV tower is, how many buildings, hills/valleys and so forth are between the TV tower(s) and the Furrion TV antenna on the camper so there is no easy way to provide an exact distance when this can occur. If you would like further assistance, please feel free to call us toll free at 1-866-425-4369.

Yorkmontana · 07-27-2019, 06:01 PM

Hello. We have resolved our Keytv issues
We installed a new keytv box in the convenience center and our cable tv and over the air problems were resolved
Thanks to josh miller at Keytv
He was a great help, better than the subpar service department and attitude of our c/w dealer we bought it from

cottcamp · 08-02-2019, 03:48 PM

Quote:

Originally Posted by Yorkmontana

Hello. We have resolved our Keytv issues
We installed a new keytv box in the convenience center and our cable tv and over the air problems were resolved
Thanks to josh miller at Keytv
He was a great help, better than the subpar service department and attitude of our c/w dealer we bought it from

Do you have a contact number for Josh Miller at KeyTV?

Yorkmontana · 08-06-2019, 10:00 AM

xxx-xxx-xxxx. Josh miller from Keytv

mootana · 08-06-2019, 10:14 AM

Quote:

Originally Posted by Yorkmontana

xxx-xxx-xxxx. Josh miller from Keytv

Did Josh Miller approve having his phone number published on the forum?

Sharing a phone number might be better suited for a Private Message.

As they say,"The internet is forever"!

**Carl n Susan** · 08-06-2019, 12:12 PM

The private number for Josh Miller has been removed. A PM was sent to the OP with the information.

Tom N OH · 05-25-2020, 05:11 PM

Brand new 2019 3811 MS, only had the unit for 3 weeks, now we seem to be having the same issue with the KeyTV. Had the tv on last night at bed time, working fine, woke up this AM, turned TV on & nothing. No storms overnight, no lightning, etc. Sounds like the same symptoms as the O.P. & others in this thread. Can anyone PM me with Josh Miller's contact info?

Yorkmontana · 05-26-2020, 05:33 AM

Josh@jhenrytrades.com

Tom N OH · 05-26-2020, 06:17 AM

Quote:

Originally Posted by Yorkmontana

Josh@jhenrytrades.com

Thanks. Just sent him an email. Will keep everyone posted on the outcome.

joeypeps · 06-20-2020, 11:18 AM

Brand new 2020 331RL having the same issue. I pulled the Key TV controller and hooked antenna coax to splitter and TV coax to splitter, essentially removing the controller from the equation. Same issue. TV losing signal as the heat of the day warms. I’ll be e-mailing Josh at josh@jhenytrades.com to see if he can fix mine too!

Tom N OH · 06-20-2020, 04:09 PM

We weren’t able to make any significant improvements with ours. Junked the Furrion antenna, put on a new King Jack antenna. Ever so slightly better, but not much. Junked the Key TV box & went back to an old school power inserter with the button like has been used for the last 40+ years. Slight improvement there. Added a distribution amplifier right after the power inserter. This was the most significant improvement we’ve made. I blame a lot of it on the length of the coax runs on these big units, especially if your tv is in a slide like on our 3811ms. Antenna at front of unit, tv at rear of slide, makes for some long coax runs. If I hadn’t already spent the money on the king, I’d seriously consider going back to the old school Winegard Batwing antenna with the Wingman like we had on our High Country. Same seasonal camping spot, & the reception Was excellent with it. At least we’ve got it to where it’s tolerable to watch tv now. Gotta love the government’s “better idea” of the digital tv.

Tom N OH · 06-20-2020, 06:21 PM

Oh yeah, forgot that I also eliminated the diplexers at the wall plates. Don’t need those anymore with the Key box gone. Replaced them with straight through connectors. In my opinion, the Key system was an over complicated solution to a problem that didn’t exist. We’ve never had a problem with park cable the one or two times we’ve actually had it available, and the Key system doesn’t work any better with satellite than the old systems. People still have to run the satellite coax out through a slide seal to get it to work properly.

Vet4jdc · 06-21-2020, 06:16 AM

I was the originator of this thread. It is a "heat" related issue with the keyTV controller. I was able to replace the controller through another dealer and replaced it myself and have had no issues since.

jeffba · 06-21-2020, 07:10 AM

Quote:

Originally Posted by Vet4jdc

I was the originator of this thread. It is a "heat" related issue with the keyTV controller. I was able to replace the controller through another dealer and replaced it myself and have had no issues since.

Key TV is somewhat new. It will take a bit for folks to figure out how to fix it vs workaround it. Glad you got yours fixed and thanks for sharing the fix

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