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Old 05-15-2024, 09:16 AM   #1
Byron B
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Purchasing and setting up with Starlink

Good morning all!
I have been trying to purchase and set up service online with Starlink for the past hour. Entering all of the info but when I hit the buy now button nothing happens. All info in input and no error messages and all boxes checked. I often admit that I am techno-stupid but have never had a problem spending my money online!

Any thoughts or suggestions? I am aware Elon just fired a large group of employees but that was just in the EV charging department. I think…..
 
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Old 05-15-2024, 12:02 PM   #2
Cbarnes890
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We did have any troubles. Are you purchasing the Starlink or do you have it already. We bought ours at Best Buy so we didn't have to order it just set it up.
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Old 05-15-2024, 12:28 PM   #3
LeftOverParts
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We ordered through the website and it was automated and pretty straightforward - maybe blockers on your phone or PC???

You could try another device or try rebooting.

I suppose check your email to make sure you didn’t buy 3 already :-)

You could try the support tab in upper right of the website and scroll down.
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Old 05-15-2024, 02:20 PM   #4
Byron B
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Quote:
Originally Posted by Cbarnes890 View Post
We did have any troubles. Are you purchasing the Starlink or do you have it already. We bought ours at Best Buy so we didn't have to order it just set it up.
Trying to purchase from Starlink on their website. Is yours the same price as the Starlink website and are you paying Best Buy for your monthly fee?
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Old Yesterday, 01:29 PM   #5
rpc2325
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I had the same problem. Ended up going to Best Buy. Same price. Had it set up and operational in 20 minutes. Love it.
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Old Yesterday, 02:24 PM   #6
brycesteiner
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Our Starlink works well except in the heaviest down pours.
We have to activate it from internet/cell before we can setup. Our first time it worked after that it has to be done while we still have some sort of service.
Your problem with ordering might be ad blockers privacy settings. Try on another device/computer.
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Old Yesterday, 07:16 PM   #7
scottz
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I've never had an issue purchasing off the Starlink website, so don't know what to tell you; I have both home and mobile.

You will not set it up until you receive the equipment. At that point super easy; install the Starlink app on your phone, power up the equipment and follow the instructions.
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Old Yesterday, 09:22 PM   #8
Byron B
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Went to Best Buy and bought the kit. They had to order the pipe mount and that takes a couple weeks.
Any advice on how to get a mount quicker?
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Old Yesterday, 10:52 PM   #9
scottz
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No, It will tale the same time from Starlink.
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