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02-09-2020, 09:17 AM
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#1
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Established Member
Join Date: Sep 2017
Location: Jeffersonville
Posts: 49
M.O.C. #20592
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HELP! Frame Flex x 100?
We had our 2018 3950BR repaired for a "frame flex" issue in September of last year ( https://www.montanaowners.com/forums...ad.php?t=77986). So far so good....until now.
Today, I saw this crack (see picture) in top corner of the main slide on the door side. I know it wasn't there two weeks ago when I washed the trailer. There is also a crack on the inside. I almost passed out. Before we call Montana on Monday, has anyone else experienced such a problem?
Thanks.
__________________
Ken and Karen
2018 Montana 3950BR
2017 Ford F-350 dually
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02-09-2020, 09:43 AM
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#2
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Montana Master
Join Date: Jan 2016
Location: STAYTON
Posts: 1,118
M.O.C. #18157
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Wow... Sorry that happened to you. I hope they step up and just replace your rig.
__________________
“Hard times create strong men, strong men create good times, good times create weak men, and weak men create hard times.”
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02-09-2020, 02:46 PM
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#3
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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That would be new to me. That is 2/3s of the way back. Interesting to see what they say
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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02-09-2020, 03:00 PM
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#4
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Montana Fan
Join Date: Oct 2014
Location: Monroe
Posts: 183
M.O.C. #15746
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Sidewall
Quote:
Originally Posted by Wally Dad
We had our 2018 3950BR repaired for a "frame flex" issue in September of last year ( https://www.montanaowners.com/forums...ad.php?t=77986). So far so good....until now.
Today, I saw this crack (see picture) in top corner of the main slide on the door side. I know it wasn't there two weeks ago when I washed the trailer. There is also a crack on the inside. I almost passed out. Before we call Montana on Monday, has anyone else experienced such a problem?
Thanks.
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Wally Dad:
I've sent you a PM. Please respond.
Thanks
__________________
DBA Samtana
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03-21-2020, 05:15 AM
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#5
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Established Member
Join Date: Mar 2019
Location: Murfreesboro, TN
Posts: 16
M.O.C. #23628
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I have noticed a crack in my High Country in the same exact spot recently. I don't know what to do. If someone does please help. I filled out the contact me form on Keystone's website so far and nothing. Customer care number just rang and rang. There are 2 cracks side by side and one is almost 12 inches down. I just got it out of storage and didn't notice it before or last trip last season.
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03-21-2020, 05:57 AM
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#6
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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Quote:
Originally Posted by opel0697
I have noticed a crack in my High Country in the same exact spot recently. I don't know what to do. If someone does please help. I filled out the contact me form on Keystone's website so far and nothing. Customer care number just rang and rang. There are 2 cracks side by side and one is almost 12 inches down. I just got it out of storage and didn't notice it before or last trip last season.
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Have you had it checked by your dealer? or a dealer?
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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12-03-2020, 05:08 PM
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#7
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Established Member
Join Date: Sep 2020
Location: Eagle
Posts: 10
M.O.C. #27153
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We contacted Keystone through this person
Lisa
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12-03-2020, 05:14 PM
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#8
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Montana Master
Join Date: Sep 2019
Location: lake stevens
Posts: 504
M.O.C. #24938
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Quote:
Originally Posted by Scotty79
We contacted Keystone through this person
Lisa Calderon her email is xxx@keystonerv.cxx
very helpful xxx-xxx-1450 option 3
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You should refrain from publishing email and phone# that do not belong to you as bots are scanning for published email for spamming
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12-03-2020, 05:20 PM
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#9
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Established Member
Join Date: Sep 2020
Location: Eagle
Posts: 10
M.O.C. #27153
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I removed my post, you should too...
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03-21-2020, 08:38 AM
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#10
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Montana Master
Join Date: Oct 2014
Location: Hagerstown
Posts: 866
M.O.C. #16013
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still ?
Quote:
Originally Posted by opel0697
I have noticed a crack in my High Country in the same exact spot recently. I don't know what to do. If someone does please help. I filled out the contact me form on Keystone's website so far and nothing. Customer care number just rang and rang. There are 2 cracks side by side and one is almost 12 inches down. I just got it out of storage and didn't notice it before or last trip last season.
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Pictures would be nice as most are interested in this. I`suffered the frame break at the front bed side and tried to get keystone on board with CW and that was a complete fail I think it was 3 or four months of talking and lies from CW. Gave up and fixed it myself, not to difficult. so far so good.
I've always wondered if this is not caused by the way you load your unit or the roads we have to drive on or even the way and how tight you make the turn to back in a camping spot. I mean uneven loading and a huge pot hole can real put stress on the frame in a point load. This is what I felt did mine in as the pot hole I hit shocked the truck and no doubt the camper like I have never felt in all my days on the road and not to many hundred miles up the road the right front tire tread started to separate I replaced all tires truck and camper and was stuck at the Walmart for 2 days while they ordered them in.
Noticed the moulding pulling away when I got home when unhooking, I was sunk. I up graded the suspension, changed to large shackels put on 3 X Factors and a air ride pin box after repairing the wall studs that broke lose and reinforcing with large gussets on the front frame members.
Look at how you load and think back at anything unusual on the road or the last couple of back ins for anything out of the ordinary.
Just a guess.
__________________
2018.5 3791 Rear Den Montana, on the lake no 3rd A/C, Mini Split, just do it
Electric Brakes ..... Disk Brakes, it`s the only way
F350 Ford Dually 4:10`s w/bags (payload 5595 lbs) Sumo Springs 63 gal aux tank
Reese Goosebox Mor/Ryde SRE 4000 X Factors Monroe shocks.... real smooth ride
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03-21-2020, 09:35 AM
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#11
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Montana Fan
Join Date: Oct 2014
Location: Monroe
Posts: 183
M.O.C. #15746
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sidewall issue
Quote:
Originally Posted by opel0697
I have noticed a crack in my High Country in the same exact spot recently. I don't know what to do. If someone does please help. I filled out the contact me form on Keystone's website so far and nothing. Customer care number just rang and rang. There are 2 cracks side by side and one is almost 12 inches down. I just got it out of storage and didn't notice it before or last trip last season.
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Dear opel0697,
I've sent you a PM (private message). I see the pictures you posted. A picture showing more of the fifth wheel would give us an idea of the location as compared to the entire sidewall.
I'll wait for your reply to my PM.
Montana
__________________
DBA Samtana
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03-21-2020, 09:29 AM
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#12
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Established Member
Join Date: Mar 2019
Location: Murfreesboro, TN
Posts: 16
M.O.C. #23628
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I had a authorized repairer look at it and all they did was say they don't do fiberglass wall repairs and have me a card of a local person who does. I can't figure out how to load a picture. It keeps asking for a URL.
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03-21-2020, 09:31 AM
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#13
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Established Member
Join Date: Mar 2019
Location: Murfreesboro, TN
Posts: 16
M.O.C. #23628
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Pics uploaded now.
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03-21-2020, 09:51 AM
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#14
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Established Member
Join Date: Mar 2019
Location: Murfreesboro, TN
Posts: 16
M.O.C. #23628
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Here you go. It right above front corner of dining table slideout.
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03-21-2020, 10:02 AM
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#15
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Montana Fan
Join Date: Oct 2014
Location: Monroe
Posts: 183
M.O.C. #15746
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sidewall issue
Opel0697,
I will forward the information you provided to Keystone Service. You being the second owner, I'm not sure what warrantees apply.
Montana
__________________
DBA Samtana
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03-21-2020, 10:06 AM
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#16
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Established Member
Join Date: Mar 2019
Location: Murfreesboro, TN
Posts: 16
M.O.C. #23628
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I asked that same exact question to seller before buying a year and half old camper and he said all warranties go with camper and even gave me all paperwork. I will update this post with the results.
I do believe learning that Keystone would void a warranty on their product just because selling it would be very important information to share to the masses! One would think they stand behind their product to the end of the warranty no matter what.
__________________
Danny
2017 Montana High Country 370BR
2008 GMC SIERRA 3500HD
2 WEN 3800 INVERTER GENERATORS
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03-21-2020, 10:22 AM
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#17
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Montana Fan
Join Date: Oct 2014
Location: Monroe
Posts: 183
M.O.C. #15746
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Warranty
Quote:
Originally Posted by opel0697
I asked that same exact question to seller before buying a year and half old camper and he said all warranties go with camper and even gave me all paperwork. I will update this post with the results.
I do believe learning that Keystone would void a warranty on their product just because selling it would be very important information to share to the masses! One would think they stand behind their product to the end of the warranty no matter what.
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On the papers that the seller supplied you, how long was the warranty by Keystone?
__________________
DBA Samtana
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03-21-2020, 12:01 PM
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#18
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Montana Master
Join Date: Jan 2018
Location: Austin
Posts: 2,423
M.O.C. #21044
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For reference here is a floor plan with the red X marking where the crack is located.
__________________
MikenDebbie Aggie ‘77 in the sticks near Austin TX
2019 Chevy 3500 High Country DRW
2018 Montana 3921FB
Aussie Gus + Texas Heeler Jimmy
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03-21-2020, 01:30 PM
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#19
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Montana Master
Join Date: Sep 2019
Location: lake stevens
Posts: 504
M.O.C. #24938
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Quote:
Originally Posted by mootana
Opel0697,
I will forward the information you provided to Keystone Service. You being the second owner, I'm not sure what warrantees apply.
Montana
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2nd owners are grandfathered on warranty (it is written in the warranty), beyond that you are likely SOL however because these are not isolated problem they may have no choice. Frankly these stories of weld issues boggles the mind how this is not a recall situation yet. My 2018 Jeep Wrangler was recalled for Frame welds issue, while only a few actually had the bad or failing welds DOT demanded Mopar do a recall.
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03-21-2020, 01:59 PM
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#20
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Established Member
Join Date: Mar 2019
Location: Murfreesboro, TN
Posts: 16
M.O.C. #23628
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It is definitely mind boggling a how many occurances I have come across while searching this matter! I would be glad to drive hundreds of miles to take to Indiana facility for repair. This is for sure a defect.
__________________
Danny
2017 Montana High Country 370BR
2008 GMC SIERRA 3500HD
2 WEN 3800 INVERTER GENERATORS
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