RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×
 

Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > MOC Technical Forums > Repairs & Service
Click Here to Login

Reply
 
Thread Tools Search this Thread Display Modes
 
Old 11-15-2020, 12:33 AM   #1
Kendra Hansen
New Member
 
Join Date: Nov 2020
Location: Westmoreland
Posts: 4
M.O.C. #27450
Exclamation Self Leveling problem

Iíve got a question for my fellow Montana owners. My husband and I have just purchased a 2021 3761fl. Weíve owned it for 2 weeks. Itís been parked at my sisters house while we poured a concrete pad to park it at our house. Everything has worked fine until yesterday when I went and picked it up and bought it home. I get it home and unhook and press auto level. The RV does itís normal process of dropping the front down and stays there in the down position until the display reads time out. I change the angle of the trailer a little to try to make it as level as possible and and again go through the auto level sequence with the same results. I clear it out the error code and done a manual override. I lower the front gear the pump makes a strange noise and stops. Now when I hit any button up or retract all I get is a clicking sound at the solenoid. No movement in the gear just a clicking at the solenoid. Does anyone have any ideas? Iíve looked for blown fuses or tripped breakers but havenít seen anything wrong. Has anyone else had this problem? Any suggestions on what we can do? Thanks
Kendra Hansen is offline   Reply With Quote
Old 11-15-2020, 05:29 AM   #2
Charlie 3931fb
Montana Master
 
Join Date: Mar 2020
Location: Waynesville
Posts: 533
M.O.C. #25947
Don't feel bad. I am having problems with my leveling system also. I can't keep 2 of my out rigger's up. Bad year for leveling systems I guess.
__________________
Charlie & Sofia
Sawyer (The Lawyer) Buster Brown Fur - babies

46 years married (Dam I been in prison that long)
Charlie 3931fb is offline   Reply With Quote
Old 11-15-2020, 06:12 AM   #3
jimcol
Montana Master
 
jimcol's Avatar
 
Join Date: Dec 2007
Location: Kansas City
Posts: 2,098
M.O.C. #7992
Send a message via AIM to jimcol Send a message via MSN to jimcol
Was it connected to shore power when you were making all these attempts to auto level. If not is it possible the battery is discharged?
__________________
2006 3000RK
2009 Ram 2500
jimcol is offline   Reply With Quote
Old 11-15-2020, 08:08 AM   #4
Daryles
Montana Master
 
Daryles's Avatar
 
Join Date: May 2019
Location: Alton
Posts: 713
M.O.C. #24086
Two things:
1. Weak battery. I know you said its new BUT... take the battery to an auto parts store and have it tested. I know you said you had it connected to shore power but the hydraulic pump pulls a LOT of amps. It will not run off your converter alone if your battery is weak.
2. Check your red self resetting 50A circuit breakers in the battery compartment. When you are running your hydraulic system do you hear clicking noises coming from them when it cuts out? Lippert put out a Technical Service Bulletin (TSB) about putting the hydraulic system on its own 80A circuit breaker.
Download the MyLCI app from Google play store. It has all the manuals and TSBs etc.
You can search threads on this subject. Also find part numbers in the files section of this website.
Attached Images
File Type: jpg Hydraulic circuit breaker.jpg (215.8 KB, 10 views)
Daryles is offline   Reply With Quote
Old 11-15-2020, 08:56 AM   #5
jimcol
Montana Master
 
jimcol's Avatar
 
Join Date: Dec 2007
Location: Kansas City
Posts: 2,098
M.O.C. #7992
Send a message via AIM to jimcol Send a message via MSN to jimcol
I don't think he said it was connected to shore power. This is more of a question but believe it to be true, if the battery disconnect switch is operate doesn't it keep the converter from charging. Might be one more thing to check. If operated turn it back to the normal position where the key can't be removed. Plug the unit into shore power and let the converter charge up the battery. It will take a few hours if the battery charge is really low.
__________________
2006 3000RK
2009 Ram 2500
jimcol is offline   Reply With Quote
Old 11-15-2020, 09:49 AM   #6
GAinaMontana
Montana Fan
 
Join Date: Oct 2017
Location: Moultrie
Posts: 200
M.O.C. #20747
You can check the battery voltage on the manual scroll on the key pad. It will show you if you have a low voltage problem without removing the battery.
__________________
Frank and Marilyn
2014 3402RL, Sailun S637/Disc Brakes
2015 F350 CC LWB SRW 6.7L PSD FX4
GAinaMontana is offline   Reply With Quote
Old 11-15-2020, 09:55 AM   #7
jeffba
Montana Master
 
Join Date: Oct 2017
Location: Bastrop
Posts: 2,621
M.O.C. #20753
Quote:
Originally Posted by Daryles View Post
Two things:
1. Weak battery. I know you said its new BUT... take the battery to an auto parts store and have it tested. I know you said you had it connected to shore power but the hydraulic pump pulls a LOT of amps. It will not run off your converter alone if your battery is weak.
2. Check your red self resetting 50A circuit breakers in the battery compartment. When you are running your hydraulic system do you hear clicking noises coming from them when it cuts out? Lippert put out a Technical Service Bulletin (TSB) about putting the hydraulic system on its own 80A circuit breaker.
Download the MyLCI app from Google play store. It has all the manuals and TSBs etc.
You can search threads on this subject. Also find part numbers in the files section of this website.
New for 2021 is Montana added the 80 amp breaker
__________________
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW
Poke super lignum unum et diem
jeffba is offline   Reply With Quote
Old 11-15-2020, 10:03 AM   #8
dhuhn
Montana Fan
 
dhuhn's Avatar
 
Join Date: Mar 2015
Location: Sequim
Posts: 252
M.O.C. #17176
Send a message via MSN to dhuhn
I agree with the others it maybe your battery is weak. Most likely your dealer only put one battery in your unit. They should put two in because of the draw on the battery. The dealers don’t have to give you two but they should.
__________________

Dan & Sandy Huhn
2016 Montana 3720 2015 Chevy 3500 SWD Duro Max
Prev 2012 High Country 313RE 2012 Chevy 2500 DMax
dhuhn is offline   Reply With Quote
Old 11-15-2020, 10:15 AM   #9
Razrbk
Montana Fan
 
Join Date: Sep 2015
Location: Eureka Springs
Posts: 426
M.O.C. #17829
When that happened to me, I had unhooked with my trailer front end below level and when I engaged the auto level the trailer’s front end went down to the ground and stayed.
When the front end isn’t below level my autolevel works fine.
Razrbk is offline   Reply With Quote
Old 11-16-2020, 07:46 AM   #10
Kendra Hansen
New Member
 
Join Date: Nov 2020
Location: Westmoreland
Posts: 4
M.O.C. #27450
What did you do to fix it? It’s a Brand new 2021 with 2 batteries! We’ve done everything above . Batteries are fully charged and it’s plugged in as well. Still no luck . Thank you everyone
Kendra Hansen is offline   Reply With Quote
Old 11-16-2020, 07:56 AM   #11
Kendra Hansen
New Member
 
Join Date: Nov 2020
Location: Westmoreland
Posts: 4
M.O.C. #27450
Thank you batteries are fully charged and plugged in . We’ve looked for a reset button as well . When you push the button it just clicks at the solenoid.
Kendra Hansen is offline   Reply With Quote
Old 11-16-2020, 08:31 AM   #12
richfaa
Montana Master
 
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,068
M.O.C. #2839
The front must be higher than the rear to start auto level or it will drop to the ground.
richfaa is offline   Reply With Quote
Old 11-16-2020, 08:40 AM   #13
Daryles
Montana Master
 
Daryles's Avatar
 
Join Date: May 2019
Location: Alton
Posts: 713
M.O.C. #24086
Quote:
Originally Posted by Kendra Hansen View Post
Thank you batteries are fully charged and plugged in . Weíve looked for a reset button as well . When you push the button it just clicks at the solenoid.
When you say the solenoid clicks, to be sure, you are talking about the reverseable solenoid?
If so it might be bad. There are troubleshooting procedures to jumper this for testing purposes.
There is also procedures to manually drive the jacks up/down using a drill to drive the pump.
Use the MyLCI app.
You can also call Lippert help desk. They are very good.
Attached Images
File Type: jpg Hydraulic pump 5.jpg (168.1 KB, 1 views)
Daryles is offline   Reply With Quote
Old 11-16-2020, 10:20 AM   #14
Razrbk
Montana Fan
 
Join Date: Sep 2015
Location: Eureka Springs
Posts: 426
M.O.C. #17829
Quote:
Originally Posted by Kendra Hansen View Post
What did you do to fix it? Itís a Brand new 2021 with 2 batteries! Weíve done everything above . Batteries are fully charged and itís plugged in as well. Still no luck . Thank you everyone
Well, after doing the battery check etc., I hooked it back up to my truck and drove 25 miles and found an RV dealer. When I went to show him what was going on (unhooked, raised the front end manually and drove the truck out), I hit the autolevel and it worked just fine, lol.

The parking lot was level. Unlike the campground pad that was sloped, putting my front down when I unhooked the trailer and hit autolevel, causing the front to go to the ground.
Razrbk is offline   Reply With Quote
Old 11-16-2020, 03:26 PM   #15
shorthauler
Established Member
 
Join Date: Mar 2020
Location: Auburn
Posts: 32
M.O.C. #25922
We had the same problem because the front of the rig would not go low enough for the auto level system to work. After a few tries all we got was clicking from the solenoid and the dealer ended up replacing the pump motor. These motors are small and burn up quickly if over used.

Ralph & Nadine
2020 3120 legacy
2016 F350
shorthauler is offline   Reply With Quote
Old 11-17-2020, 08:00 AM   #16
Tom N OH
Montana Fan
 
Join Date: Jul 2015
Location: Edgerton
Posts: 185
M.O.C. #17678
It states right on the label next to your control pad that the nose must be above level before attempting to auto level. When disconnecting, if the nose is lower than level, use the jacks to raise it until it is above level, then & only then, hit auto level. You can use the arrow buttons on the control pad to scroll through the screens until you see the front/rear status screen to see if your nose is above level.
Tom N OH is offline   Reply With Quote
Old 11-20-2020, 06:07 PM   #17
Half Fast Rusty
Seasoned Camper
 
Join Date: Dec 2015
Location: Mount Shasta
Posts: 95
M.O.C. #18143
I had something similar happen. It was the large fuse. I had replaced the original with an 80 amp resettable fuse. I forgot that you had to reset the fuse by flipping up the switch next to the red button. LOL! If you haven't replaced the original 50 amp fuse, you should.
__________________
2017 Ram 3500, Aisen Trans, Short bed Crew Cab. B&W OEM Slider,
2018 Montana 3810MS

Russ & Nancy Porterfield
Half Fast Rusty is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 11:59 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×