I think we finally figured out what happened after a "comedy of errors'. First of all, the bypass valve was closed, so no water was in the tank, which burned out the electric element. Apparently, this also overheated the empty tank, which shut down everything else including the LP water heater switch. This morning after a little research, I told him to go outside and push the "reset" button, still nothing happened. After further research, I had him to push the SECOND "reset" button, and IT WORKED. The owner's manual was NOT very clear about the reset buttons and their operation. Hopefully in the future someone will do a "search" and this may answer their water heater questions.
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