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04-09-2024, 06:15 PM
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#1
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Seasoned Camper
Join Date: Dec 2023
Location: Green Cove Springs
Posts: 90
M.O.C. #33751
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Mobile Repair Services
Question about repair charges around the country...
We had some work performed under a warranty we bought when we purchased our 5th wheel. We've also had other modification done.
In both instances, we used a mobile rv repair service. They did great work but I have a question about their charges.
The mobile repair company we used charges a $135 service fee each time they show up to perform any kind of work. The labor involved in the repair is above that amount as are parts.
Is this practice normal in the rv industry, or did we get ripped off.
We are currently in central Florida.
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04-09-2024, 08:01 PM
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#2
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Montana Master
Join Date: Oct 2018
Location: Anderson
Posts: 2,790
M.O.C. #22835
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You ARE lucky! I had to use one in Louisiana in Feb 2024. It cost me $300 each time he came out. He had to come out twice! I was over the barrel on this repair, so had to pay. No other choice. Sometimes when something breaks, it's just a bit too much or the electronics is just a bit too complicated to do yourself.
__________________
History is not about the past, it's an explanation of the present.
2019 Montana High Country 375FL
2014 Chevy Silverado Duramax, 6.6L Dually
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04-10-2024, 04:04 AM
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#3
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Montana Master
Join Date: Jan 2018
Location: Granger TX
Posts: 2,598
M.O.C. #21044
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It’s like a doctor or a lawyer - no phone call to a lawyer is free and no visit to a doctor is free. The only business that does stuff for free is the construction business. I have done hundreds of free estimates for developers and owners in hopes that they would award the construction project to the company. If you also count the bids I have worked on over 47 years - the number is in the thousands. It’s a hell of a business model! By the way - the architects - that draw the pretty little sketches that I work from - they don’t work for free either.
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MikenDebbie Aggie ‘77 in the sticks near Austin TX
2019 Chevy 3500 High Country DRW
2018 Montana 3921FB
Aussie Gus + Texas Heeler Jimmy
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04-10-2024, 06:43 AM
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#4
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Montana Master
Join Date: Mar 2021
Location: Western NY
Posts: 548
M.O.C. #28430
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I don’t think you did too bad at all at $135 show up fee. Last month there was a mobile tech that was at the park working on a class A. A fellow moc member that we met there needed a little help with a slide adjustment and talked to the class A owner and they tried to make a deal that if the tech would come over and spend 15-20 minutes adjusting his slide, they would split the $300 show up fee. No dice, the tech said he was busy and couldn’t take the time. He could schedule him in and come back. $$. The moc member figured it out on his own as far as I know, and the tech missed out on a few extra bucks.
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Mark & Karen
2021 3121rl - slide toppers, cottage white, X-Factors, disc brakes, Gen-Y pinbox
2021 F-350, 6.7L, SRW CC LB - B&W Companion, Bakflip cover
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04-10-2024, 08:46 AM
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#5
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Montana Master
Join Date: Jan 2022
Location: Shingle Springs
Posts: 2,590
M.O.C. #30417
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That's cheap. My dealer is $200 an hour. Local mobile tech's in my area have a $250 minimum.
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Tony & Donna & the best dog ever, Murphy.
2022 Montana HC, 295RL, 720 watts Solar, Onan 3600 LPG, 2K inverter, 200AH Lithium. 2020 GMC Denali 2500 6.6 Duramax, Demco 21K Auto Slide
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04-10-2024, 09:06 AM
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#6
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Seasoned Camper
Join Date: Jan 2024
Location: Kennewick
Posts: 61
M.O.C. #33861
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We experienced the same thing here. His Service Call Fee was $120, then work was $150 p/hr with a minimum of 1 hr. His hourly rate was actually lower than the local dealer and he did a great job.
I never considered using a mobile tech when we were weekenders, but now that we're full time, I absolutely see the value (for full timers and weekenders). Our local dealers may take weeks to get the work done. A mobile tech is so much faster and more convenient, and I completely understand the justification for the service call fee. Most are independent and not only need to be paid for their travel time, but also recoup the expense of owning and operating their vehicle.
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Dave and Samantha, Full-Time since 2020
2024 Montana Legacy 3941FO
2024 RAM 3500 Laramie Night Edition
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04-10-2024, 10:12 AM
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#7
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Montana Fan
Join Date: Sep 2023
Location: Jacksonville
Posts: 251
M.O.C. #33285
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It depends on where you are at I think. In my area the one I use charges 130 to come out.
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Bob, Kay and our 3 pups Lily, Willis and Gizmo
Jacksonville, Nc
Retired LEO of 35 years enjoying life camping n fishing
2021 Montana 3761fl pulled with a 2022 F350 King Ranch
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04-14-2024, 01:17 PM
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#8
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Established Member
Join Date: Aug 2016
Location: Seguin
Posts: 18
M.O.C. #18954
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This sounds quite reasonable to me. They're doing what amounts to house call. We've used a local mobile tech several times and they do prompt, excellent work. Never had to take our rig back in for a do-over with those guys.
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04-14-2024, 01:19 PM
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#9
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Montana Master
Join Date: Jun 2018
Location: Folsom, California
Posts: 575
M.O.C. #21903
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I had to have a welder replace my broken spring hanger. $180 service call plus 2 1/2 hours plus part. Bill was about $500.
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'05 F250 6.0 Bullet Proofed - Sold
'17 F350 6.7 Lariet
'02 Montana 3280RL Upgraded a bunch.
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04-14-2024, 04:22 PM
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#10
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Established Member
Join Date: Aug 2018
Location: Simonton
Posts: 47
M.O.C. #22485
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mobile tech fees
I’m a mobile tech in the west Houston/Katy area. Here are my charges…..
Regular service call within 30 miles
No service call fee $125 minimum (1 hour) and $125 per hour
Regular service call over 30 miles
No service call fee $190 minimum (1.5 hours) and $125 per hour
Emergency service call during the bus hours $150 call fee $125 per hour
Emergency service call weekends and holidays and after 5 within 30 miles $150 call fee and $150 per hour, minimum $300
Emergency service call weekends and holidays and after 5 over 30 miles $200 call fee and $150 per hour, minimum $350
I schedule my work a week and sometimes 2 weeks out and try and do multiple jobs at each stop. For example on Mondays I workin park A on Tuesdays in park B, etc. It is much more efficient.
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2012 Montana 3582RL
2013 Ford F350SD King Ranch Dually
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04-14-2024, 06:55 PM
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#11
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Established Member
Join Date: Oct 2023
Location: Boiling Springs
Posts: 18
M.O.C. #33461
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I've spent 60 years combined in the Corp. World and owing my own small business. Mobile RV Mechanics are like any other Business - or Person. Some are good; some are not. Some are honest; some are not. Some are fair in their pricing; some are outrageous. Some are competent; some are clueless even if they were RVIA certified somewhere down the road. I've needed Mobile RV Techs at least 8 times since 2008 when we started Camping. I've experienced all of the above. If I get a bad one, I just never use him again. Of course, if you're traveling across Country, you're at the mercy of whomever you can get if you're broke down on the side of the road. Treat it like the Stock Market; Cost Average - and move on.
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