The nature of Forums is such that most of what we discuss are problems, complaints, and issues. This is an exception. It is a "Thanks" to Keystone and their Customer Service folks.
We recently came to the end of our warranty period, and arranged with Keystone to have about 10 relatively minor items (ceiling fan motor replacement, bad kitchen faucet, a couple of small water leaks at slide corners…that kind of stuff) worked on "in transit" in Goshen at D&T RV Repair. Just before we got there, we discovered a significant axle problem (camber of the wheels way out of specs) and notified Keystone. While in Goshen, their Customer Service rep, John Armstrong, came over and looked at our "rig". Before I had a chance to even begin my discussion of why Keystone should take care of the problem, he said "We’ll arrange for you to take this to an alignment shop, and we will pay for it, even though it is beyond the normal warranty period. We will take care of all the other stuff as well". No fuss, no muss, no finger pointing or discussion…they just stepped up to the plate and did the right thing.
Just for interest, during our conversation, John Armstrong told me that Keystone identifies "problem RVs" as those with 6 or more significant warranty issues. The percentage of these RV’s identified by Keystone in their product lines is about 2.75%. Industry average is above 4+%. Speaks well for the product line.
So, thank you, Keystone, for "doing it right" in my specific situation. It may well be that warranty problems you may be encountering have more to do with individual dealerships than Keystone itself. I can't even imagine a similar "good" outcome had I been required to work through my original dealer in California.