Dimplex Fireplace
Hello All A couple of days ago, DW and I were sitting watching TV, early morning. We had the fireplace on and heard a hisssss and the lights when out. I have had it out once before a couple of years ago to add fireplace sheetrock back board between top to absorb the heat the wood takes on. Anyway once I got the unit out, I took off the top and right away I saw were the power had been connected was burnt. I called dimplex to ask if I just reconnected the wires with butt connectors would that be alright and the Tech said that would work since their connector is just that. He still wanted to send me a new one free so I accepted, meanwhile I reconnected the wires and it works great. Just wanted to let all know how good it was to have a company still stand behind their product. Thanks
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