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Old 06-12-2019, 01:22 PM   #1
RVDH
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Samsung refrigerator

I have a 2017 353RL with a Samsung twin cool french door refrigerator, freezer on the bottom. Last trip out the refrigerator portion wasn't cooling, freezer ok. Was fine when we left, can hear the compressor running just not getting very cold. Anyone else had problems with these refrigerators? If so did Samaung do anything for you?
 
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Old 06-12-2019, 03:24 PM   #2
jeffba
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What is the temp set at and what is it getting down to?

Have you checked the front doors to make sure they seal okay?
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Old 06-12-2019, 03:31 PM   #3
Dave W
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Good luck getting Samsung to do anything! We have a similar one in the S&B and it took many calls and finally a threat of a lawsuit to get them to fix it - 4 months in under the 1 year warranty. Their junk front load washer - same thing.
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Old 06-12-2019, 04:50 PM   #4
RVDH
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Samsung refrigerator

Quote:
Originally Posted by jeffba View Post
What is the temp set at and what is it getting down to?

Have you checked the front doors to make sure they seal okay?
All those steps were done prior to me going online with the Samsung support. since the sealed system is warrantied for 5 years parts and labor and since I know it lost all its Freon, I got them to start a service ticket for repairs, of course after threatening them with internet bashing. It worked took about an hour to get results and we'll see how it plays out!
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