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01-30-2014, 04:17 AM
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#1
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Montana Master
Join Date: Oct 2012
Location:
Posts: 608
M.O.C. #12894
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Mor/ryde is going to replace my skid pad.
Check out the pictures below, not sure how or when it happened or it might have been that way when I bought it. But you can clearly see the plate is not flat.
I called and emailed the same photos to them. They are going to replace the whole skid pad and rubber shear spring for FREE! They don't even want the old parts back. 2 thumbs up for Mor/ryde!!!
FINAL UPDATE- The skid pad and rubber shear spring arrived today. I just installed it, all is good now. Thank you Mor/ryde!!!
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01-30-2014, 05:20 AM
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#2
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Montana Master
Join Date: Feb 2005
Location: Haysville
Posts: 4,261
M.O.C. #3085
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I agree ... they seem to be a good company. After looking at my photos I emailed them, they sent me new shear springs for my LRE suspension for free as well. The rubber was separating from the metal.
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01-30-2014, 06:00 AM
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#3
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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They are a quality company.
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01-30-2014, 06:27 AM
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#4
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Admitting error and stepping up and correcting it separates the men from the boys. First class act!
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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01-30-2014, 06:45 AM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Good for them!
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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01-30-2014, 07:18 AM
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#6
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Montana Master
Join Date: Aug 2007
Location: Waterford
Posts: 3,693
M.O.C. #7500
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I'm not sure that would affect anything. It looks like someone hit the pin too hard and bent the plate.
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01-30-2014, 08:22 AM
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#7
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Montana Master
Join Date: Mar 2011
Location: Okeechobee
Posts: 2,150
M.O.C. #11206
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Quote:
quote:Originally posted by Tom S.
I'm not sure that would affect anything. It looks like someone hit the pin too hard and bent the plate.
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HI
I would consider the TV hit something before I would consider backing a TV into the hitch hard enough to damage it.
I forget where I saw it but there were pictures posted somewhere of the hitch failure when the TV and trailer hit something else while travel about 40 Mph. In this case the hitch broke not the king pin plate.
Phil P
__________________
2009 Montana 3665RE
2009 Duramax 3500 DRW quad cab
personal web page https:// www.sallyscoffees.com
If you get a page not available then remove the "s" after HTTP
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01-30-2014, 08:25 AM
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#8
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Montana Master
Join Date: Mar 2013
Location: Hanover
Posts: 1,471
M.O.C. #13325
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They are definitely all that! I bought their wet bolt kit off Amazon and found one of the new clevis assemblies had been welded out of kilter. They sent two new ones via UPS that arrived in three days.
__________________
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01-30-2014, 09:21 AM
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#9
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Montana Master
Join Date: Mar 2011
Location: Okeechobee
Posts: 2,150
M.O.C. #11206
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Hi
I purchased the X factor and wet bolts at the same time. When they were packed in the shipping container they left out on shackle kit. More/ryde didn’t hastate to send me one complete shackle kit without any problem.
I also called them when working on a class c RV for a widow friend of my wife’s to find out just what they did to the unit because it had a VIN number on a tag with their name. It took them almost 3 minutes to look up the VIN number and tell me every modification they had performed on the frame before the cab and chasse was shipped to the manufacturer.
This is integrity!
Phil P
PS I will bet they have a real quality control system as well.
__________________
2009 Montana 3665RE
2009 Duramax 3500 DRW quad cab
personal web page https:// www.sallyscoffees.com
If you get a page not available then remove the "s" after HTTP
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01-30-2014, 02:57 PM
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#10
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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We had the same results. Broken IS spring and they shipped a new one and found us someone to install it. Since it was under warranty they covered it all.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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02-01-2014, 04:34 AM
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#11
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Montana Fan
Join Date: Dec 2013
Location: Renton
Posts: 362
M.O.C. #13959
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I'll add this to my PDI. Glad to hear there are a few respectable companies still out there!
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02-01-2014, 11:05 AM
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#12
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Montana Master
Join Date: Oct 2012
Location:
Posts: 608
M.O.C. #12894
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FINAL UPDATE- The skid pad and rubber shear spring arrived today. I just installed it, all is good now. Thank you Mor/ryde!!!
Scott
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02-01-2014, 03:05 PM
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#13
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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I have to add, I have had nothing but excellent service from Mor/ryde. First class. I had a issue with my X Factor. They had their engineers drive over from Elkhart to Gosehn to discuss a issue on my frame.
Mor/ryde, a 1st class operation. Lippert??
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