Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > MOC on M.A.R.S. > Montana Problems, Problem Solving & Technical Help
Click Here to Login

Thread Tools Display Modes
Old 10-24-2019, 07:19 AM   #1
Established Member
kjmcdowell77's Avatar
Join Date: Sep 2018
Location: Omaha
Posts: 47
M.O.C. #22739
Things Are Going Wrong Right and Left

We are on our last trip of the season in our year old HC 321MK. When setting up at the site, I noticed the read out on our leveling panel is now blank. I can't get any of the messages to show up on the screen, so I grounded the jacks manually and then pushed the auto level button. Seemed to work but I'm wondering what happened to the display. Any advice would be appreciated.

Also, up to now, we haven't been out in cold enough weather but what the heat pump was sufficient to keep things warm, but a couple nights ago it got down in the 30s with high humidity and I tried to turn on the furnace. No dice. I did all the usual checks. Made sure the tanks were full and turned on. Ran the stove for a few minutes to make sure any air locks were removed. Finally I called a local mobile service tech to come and take a look. We have it narrowed down to either the thermostat or the control module mounted in the rear AC along with the heat pump. I've had the coach for a year and one month and this is the first time we have ever used the furnace. The local guy says that Dometic has a two year warranty and the dealer is telling me it is one year. Do any of you have any experience with Dometic warranty claims? I do have a service contract but I'm trying to avoid having to pay the $100.00 deductable.
Kelly McDowell
Omaha NE
2018 High Country 321MK
2017 Silverado 2500HD Duramax Diesel
kjmcdowell77 is offline   Reply With Quote
Old 10-24-2019, 09:25 AM   #2
Montana Master
DQDick's Avatar
Join Date: Jun 2011
Location: Wilsey
Posts: 16,903
M.O.C. #11455
Call Lippert on the display. They are good to work with and can either tell you how to fix it or get you a new one if necessary. Don't know about the Dometic warranty, but I would call them also.
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, MorRyde pin box
2017 3500 Dodge Maxi DRW 4X4, Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, etc.
DQDick is offline   Reply With Quote
Old 10-24-2019, 09:41 AM   #3
Slow Hand
Montana Fan
Join Date: May 2015
Location: Livermore
Posts: 223
M.O.C. #17391
All this technology they put in these RV's sounds nice but why are so many having problems with them. I guess I am lucky with my 03 old school. Manuel everything LOL
Slow Hand is offline   Reply With Quote
Old 10-24-2019, 10:17 AM   #4
Montana Master
waynemoore's Avatar
Join Date: Jul 2010
Location: Lake Havasu City AZ.
Posts: 1,811
M.O.C. #10552
I must agree with Slow Hand mine is a 2015 and must be built just before all the technology crap. I just don’t see the need for the in command system.far to many systems to go bad.
Wayne and Ann Moore
2015 Ford F-350 King Ranch
Firestone air bags, bed saver.
Add 40 GAL tank in bed.
waynemoore is offline   Reply With Quote
Old 10-24-2019, 11:30 AM   #5
Established Member
Join Date: Feb 2019
Location: Saint Louis
Posts: 36
M.O.C. #23419
I had an issue with my furnace on my 2019 High Country. I called Dometic and was told it has a 2 year warranty. I would suggest calling Dometic.
2019 HC 384BR
2019 F350 KingRanch FX4 LB
Harrisden54 is online now   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.

All times are GMT -6. The time now is 09:49 AM.

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.