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04-08-2021, 07:49 AM
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#1
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Montana Master
Join Date: Jun 2017
Location: POINTBLANK
Posts: 1,888
M.O.C. #19944
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Warranty Service
I wanted to Thank: RV Station Nacogdoches TX and Keystone Warranty Team for quickly and professionally addressing slide issues on our 2020 373RD.
__________________
 RAM 22' DRW 3500 Crew LB 40 gal reserve tank / RETRAX Bed Cover / 2020 373RD HC / IS / MOPEKA Tank Monitor / Furrion Side&Rear Cameras
Slide Toppers / EMS-HW50C / Sailun 85's
3rd AC / Dometic 320
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04-08-2021, 07:57 AM
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#2
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Montana Fan
Join Date: Sep 2019
Location: Sioux Falls
Posts: 120
M.O.C. #24981
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What was your slide issue?
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04-08-2021, 07:59 AM
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#3
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Montana Master
Join Date: Jun 2017
Location: POINTBLANK
Posts: 1,888
M.O.C. #19944
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Quote:
Originally Posted by Sdexte
What was your slide issue?
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It was showing extreme wear on the material under the slide that protects wood from weather.
__________________
RAM 22' DRW 3500 Crew LB 40 gal reserve tank / RETRAX Bed Cover / 2020 373RD HC / IS / MOPEKA Tank Monitor / Furrion Side&Rear Cameras
Slide Toppers / EMS-HW50C / Sailun 85's
3rd AC / Dometic 320
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04-08-2021, 08:03 AM
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#4
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Montana Fan
Join Date: Sep 2019
Location: Sioux Falls
Posts: 120
M.O.C. #24981
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I have the same issue on my 2019 373rd. What did they do to fix it?
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04-08-2021, 08:29 AM
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#5
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Montana Master
Join Date: Jun 2017
Location: POINTBLANK
Posts: 1,888
M.O.C. #19944
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Quote:
Originally Posted by Sdexte
I have the same issue on my 2019 373rd. What did they do to fix it?
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Just got it home last night - it was closing time so I only got a brief description. added two rollers and some plates??
__________________
RAM 22' DRW 3500 Crew LB 40 gal reserve tank / RETRAX Bed Cover / 2020 373RD HC / IS / MOPEKA Tank Monitor / Furrion Side&Rear Cameras
Slide Toppers / EMS-HW50C / Sailun 85's
3rd AC / Dometic 320
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04-08-2021, 10:24 AM
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#6
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Montana Fan
Join Date: Sep 2019
Location: Sioux Falls
Posts: 120
M.O.C. #24981
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Who did you talk to at Keystone and what did you tell them.
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04-08-2021, 02:11 PM
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#7
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Montana Fan
Join Date: Sep 2019
Location: Sioux Falls
Posts: 120
M.O.C. #24981
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How long did it take you to get authorization to have the work done?
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04-08-2021, 10:12 PM
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#8
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Montana Master
Join Date: Jun 2017
Location: POINTBLANK
Posts: 1,888
M.O.C. #19944
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Quote:
Originally Posted by Sdexte
How long did it take you to get authorization to have the work done?
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Dealership had authorization in three days.
__________________
RAM 22' DRW 3500 Crew LB 40 gal reserve tank / RETRAX Bed Cover / 2020 373RD HC / IS / MOPEKA Tank Monitor / Furrion Side&Rear Cameras
Slide Toppers / EMS-HW50C / Sailun 85's
3rd AC / Dometic 320
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04-08-2021, 10:14 PM
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#9
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Montana Master
Join Date: Jun 2017
Location: POINTBLANK
Posts: 1,888
M.O.C. #19944
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Quote:
Originally Posted by Sdexte
Who did you talk to at Keystone and what did you tell them.
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I used an email from here on the MOC - be sure to include your complete VIN number. The key is to get to file the request.
__________________
RAM 22' DRW 3500 Crew LB 40 gal reserve tank / RETRAX Bed Cover / 2020 373RD HC / IS / MOPEKA Tank Monitor / Furrion Side&Rear Cameras
Slide Toppers / EMS-HW50C / Sailun 85's
3rd AC / Dometic 320
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