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11-23-2005, 12:34 PM
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#1
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Montana Master
Join Date: May 2004
Location: Napanee
Posts: 3,440
M.O.C. #1493
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Update on Rim Problem
Keystone phoned me twice today. They are going to replace all 4 rims. I have to look after the installation which is ok with me. I told them I didn't particularily want to deal with the local dealer in McAllen and they "understood". They are going to UPS the rims directly to us on our site and I will look after getting them installed. They are going to let me know what to do with the old rims. Another Plus for dealing with a Keystone Product. They back up the units they sell.
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11-23-2005, 12:38 PM
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#2
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Montana Master
Join Date: Sep 2003
Location: Forestville
Posts: 6,025
M.O.C. #496
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Great news. Happy Thanksgiving.
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11-23-2005, 01:09 PM
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#3
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Established Member
Join Date: Nov 2005
Location: Spokane Valley
Posts: 49
M.O.C. #4944
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Bill & Ann, That is awesome and great to know that keystone will replace all 4. 
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11-23-2005, 01:26 PM
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#4
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Montana Master
Join Date: Jan 2004
Location: Down the Road
Posts: 5,627
M.O.C. #889
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This just goes to show you why the Montana is the number 1 selling fifth wheel. Keystone really seems to stand behind their product. I know there will be another Keystone rv when it comes time to purchase another coach.
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11-23-2005, 02:51 PM
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#5
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Montana Fan
Join Date: Oct 2004
Location: Gooderham
Posts: 130
M.O.C. #2222
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Excellent Bill, glad to hear that keystone is stepping up and replacing your rims!!! A great Thanksgiving Gift!!
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11-23-2005, 06:04 PM
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#6
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Montana Master
Join Date: Nov 2003
Location: Drexel Hill
Posts: 897
M.O.C. #627
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That is wonderful news.Very happy for you guys.
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11-23-2005, 09:47 PM
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#7
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Montana Master
Join Date: Nov 2002
Location: Bakersfield
Posts: 5,316
M.O.C. #15
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Bill and Ann,
Great to hear that Keystone is taking care of things for you. Good luck.
Guess there was a bad batch of the rims. We've had ours for 4 years and so far no problem.
HamRad
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11-24-2005, 12:30 AM
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#8
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Montana Master
Join Date: Feb 2004
Location: Wetumpka
Posts: 4,936
M.O.C. #1105
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Keystone was great to work with when we lost our water tank in the Yukon. I'm glad to hear that you are getting the same reliable service.
Sweet picture, Dennis.
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