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05-03-2012, 06:57 AM
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#1
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Montana Fan
Join Date: Jul 2007
Location: Corning
Posts: 133
M.O.C. #7451
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Brake problem update-Happy with Montana service
About a week ago, I posted about a brake repair we had to have done due to over-greasing of the hub on our new 3150RL while on the first trip out with it.
Four days ago, I spoke with our dealer and then to Keystone Customer Service Rep. He requested a short narreative about the circumstances of the failure and the pictures I had taken during the repair which I emailed to Keystone that day. I also advised them I had the old parts in my possession.
Today I got a response from Keystone stating they were sending me a UPS "call tag" for me to ship them the failed parts at their expense. They said that upon reciept of same, they would reimburse me for the entire repair.
To me, that is very good service and makes me a happy camper.
Warren
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05-03-2012, 07:43 AM
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#2
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Montana Master
Join Date: Apr 2009
Location: Murrieta
Posts: 5,816
M.O.C. #9257
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Great post about how things should be. I'm happy for you guys as well especially since it sounds like you did all the correct prep work.
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05-03-2012, 09:09 AM
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#3
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Glad they took care of you
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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05-03-2012, 01:56 PM
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#4
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Montana Master
Join Date: Nov 2002
Location: Bakersfield
Posts: 5,316
M.O.C. #15
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Warren,
Great news. Thanks for sharing. Of course if you don't actually have the $$$$ in your hands I wouldn't go out and celebrate too soon! See you folks soon. Dennis
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05-03-2012, 03:27 PM
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#5
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Glad to hear it worked out Warren. It's so nice when you expect a battle and actually get a win once in a while
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05-03-2012, 05:24 PM
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#6
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Glad to hear they stepped up and treated you right!
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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05-29-2012, 12:02 PM
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#7
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Montana Fan
Join Date: Jul 2007
Location: Corning
Posts: 133
M.O.C. #7451
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When I posted this on May 3rd, I had no idea what would transpire or how long it may take to get reimbursement from Montana for this brake problem on our 3150's maiden voyage brake problems.
Happily, I received notification from Keystone today that our claim had been approved and a check for the full amount is in the mail. Also the 5th wheel has been back to the dealer where the other right side brake assy. was completely replaced due to factory "overgreasing" and both left side assys.. were cleaned up and the wheel seals replaced.
I feel this was timely and excellent service by Keystone to a consumer problem and they are to be complemented.
Warren
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