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Old 11-01-2015, 02:12 AM   #1
ctwebb
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Thank you Keystone

Hi all, I wanted to update everyone about the faded cap , Keystone did pay to have the cap painted and new decals. e took the 5ver back to Northgate RV in Rinngold Georgia where we purchased the unit, They did the repairs for what Keystone allowed. These are good people at Northgate, If you are looking for a new unit I would highly recommend them.
 
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Old 11-01-2015, 02:56 AM   #2
DarMar
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Great to hear when Keystone steps up to the plate and does a repair as they should. Thanks for posting.
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Old 11-01-2015, 04:22 AM   #3
CORattler
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Glad to hear you got it repaired.Good on Keystone for standing up and doing the right thing for you.
Keystone should, however, do this as a rule, not by exception.
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Old 11-01-2015, 06:08 AM   #4
DQDick
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Good news! Glad they took care of you.
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Old 11-01-2015, 07:46 AM   #5
WeBeFulltime
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Are you sure that Keystone took care of this or was it possibly Billy that actually did it? I have purchased 2 Montanas from Northgate RV in Ringgold and if I ever purchase a 3rd one it will certainly be from them also.

I had a small issue on 2 different occasions that were a short time out of warranty when Billy called for authorization. Keystone did not pay for either but neither did I. Who does that leave.

Billy and his entire family that work there and the entire staff are top notch!
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Old 11-01-2015, 11:28 PM   #6
Virginia Young
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I agree. Northgate RV is certainly the exception when it comes to standing behind their products and taking care of customers. It's a shame that not all RV dealers are like them. Great prices, great service, great people.
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Old 11-02-2015, 09:50 AM   #7
ctwebb
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Keystone did pay for the repairs . And yes the people at Northgate are amazing. The only problem we had was when we dropped off the unit to have the work done we did notice a 2016 High Country 353RL that caught our attention
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Old 11-02-2015, 10:13 AM   #8
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Always nice to hear good news and feedback.
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