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06-18-2013, 08:36 AM
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#1
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Montana Master
Join Date: Oct 2007
Location: Land O Lakes
Posts: 2,751
M.O.C. #7753
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RVing Lifestyle Redux
I got a call from Keystone this morning with an offer to repair the roof, either here or at the factory in Goshen. We chose the Factory and will be there on the 25th. Betsy and I want to thank everyone who posted here and on FB about this situation. I apologize for letting the stress get a handle on me and my running my mouth so much. I guess as I get older I tend to not control my emotions as well. You all have been a great help during this last week and we thank all of you from the bottom of our hearts. Betsy was here to take the brunt of my frustration and anger and I apologize for subjecting her to that fun period. Once again the MOC has come through for a member, and so has Keystone/Montana. Thanks to all those that phoned also. It appears as our RV lifestyle may not end as soon as we had thought. Thanks again everyone!!
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06-18-2013, 09:06 AM
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#2
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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Outstanding News! This just helps re-enforce our belief in the Keystone/ Montana products. We are glad you will be able continue with all of us on this great way of seeing our beautiful country!
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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06-18-2013, 09:35 AM
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#3
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Montana Fan
Join Date: Sep 2010
Location: Portland
Posts: 291
M.O.C. #10766
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That's wonderful, Dave!! Congrats! 
~Suzanne & Brad
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06-18-2013, 09:47 AM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Good to hear! We would have really missed you guys. Also nice to know Keystone stepped up.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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06-18-2013, 09:57 AM
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#5
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Montana Master
Join Date: Nov 2007
Location: Palmer
Posts: 1,526
M.O.C. #7893
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I am very glad to hear this. And I am just going to say it. That should have been their first response...
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06-18-2013, 10:20 AM
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#6
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Montana Master
Join Date: Feb 2003
Location: Belvidere
Posts: 1,834
M.O.C. #185
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Good to hear! Montana customer service is awesome. That's one of the main reason we've had 3 of their rigs!
Look forward to seeing you in Goshen.
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06-18-2013, 10:30 AM
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#7
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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That is great news!!!!, but I must confess I was looking forward to the pics of the plywood roof fix for the return trip. 
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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06-18-2013, 10:32 AM
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#8
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Montana Master
Join Date: May 2011
Location: Fayetteville
Posts: 4,200
M.O.C. #11401
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Good news! Sometimes even the best thinkers need to change their position. Thanks Keystone!
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06-18-2013, 10:59 AM
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#9
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Montana Master
Join Date: Mar 2012
Location: Davison
Posts: 786
M.O.C. #12331
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Great news Dave! For whatever reason Keystone decided to step up, be it taking responsibility or just plain taking care of a long time customer, a big round of applause. Glad to see so much support here as well.
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06-18-2013, 11:12 AM
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#10
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Montana Fan
Join Date: Oct 2006
Location: Friendship, Maine
Posts: 483
M.O.C. #6338
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This is wonderful. And a big thanks to Keystone.
__________________
2012 Big Sky 3400, now an SOB 5th wheel
2007 Montana 3075 previously
2015 GMC 3500 Dually
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06-18-2013, 11:23 AM
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#11
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Montana Master
Join Date: Apr 2007
Location: Harford
Posts: 948
M.O.C. #7122
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I am so glad Keystone stepped up. Could not imagine not seeing you at any more rallies.
__________________
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06-18-2013, 12:09 PM
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#12
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Montana Fan
Join Date: Jul 2009
Location: Naples
Posts: 178
M.O.C. #9521
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No apologies necessary. I am sure I would have reacted the same. I have been very lucky so far with my Montana and pray it stays this way. We always look forward to spending time in our Monty.
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06-18-2013, 12:49 PM
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#13
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Montana Master
Join Date: Aug 2007
Location: Waterford
Posts: 3,693
M.O.C. #7500
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Now take Betsy out for dinner - I'm sure she deserves it! 
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06-18-2013, 02:22 PM
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#14
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Montana Fan
Join Date: Sep 2007
Location: Ronan
Posts: 385
M.O.C. #7615
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Great, glad it's going to be taken care of so you may have many more happy trails
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06-18-2013, 02:42 PM
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#15
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Montana Master
Join Date: Jul 2012
Location: Billings
Posts: 698
M.O.C. #12641
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CONGRATULATIONS!!! THAT IS GREAT NEWS! I am so glad that Keystone stepped up and did the right thing, albeit a little late in the game, but better late than never!!!
Don't worry about the emotions...that is what friends are for! If you can't vent with us who can you vent with! I am just so glad it has been taken care of! Now go get a good nights sleep in your somewhat damp trailer!
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06-18-2013, 03:21 PM
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#16
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Montana Fan
Join Date: Dec 2005
Location: Grain valley
Posts: 356
M.O.C. #5098
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So happy you have a great solution and can continue the RV lifestyle. Looks like Keystone is paying attention to this forum and some of the social media. Good luck.
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06-18-2013, 04:04 PM
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#17
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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keystone may be the best around when it comes to customer service.
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06-18-2013, 04:47 PM
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#18
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Montana Master
Join Date: Aug 2010
Location: Wheatland
Posts: 675
M.O.C. #10623
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I am so glad to hear you're not giving up. I know I suggested attorneys, but I am so thankful you won't have to go that route. I've got 2 good friends that are attorney's and still don't care for the profession that much. Good luck and keep us informed on the repair. A great wife is the best.
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06-18-2013, 04:56 PM
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#19
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Montana Master
Join Date: Nov 2002
Location: Midlothian
Posts: 956
M.O.C. #40
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Glad to hear things are working in your favor for a change. I am glad Keystone came through and your roof will be taken care of.
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06-18-2013, 05:24 PM
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#20
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Montana Fan
Join Date: Sep 2012
Location:
Posts: 310
M.O.C. #12816
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Wait!! Turn around and come back to Kansas City, we didn't do the lunch at Amaristar! Congrats on getting this rectified and thank you Keystone for finally stepping up to the plate.
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