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05-01-2014, 05:30 AM
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#1
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Service center
Has anyone noted that now when you call the service center they ask if you are a Keystone or DUTCHMAN owner. To some of us who have been around for awhile it can be of some significance for the good IMO.
We are talking to the service center today and will make inquiries.
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05-01-2014, 05:39 AM
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#2
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Montana Master
Join Date: Dec 2005
Location: Eugene
Posts: 1,053
M.O.C. #5091
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Does this mean that they have bought the Dutchman line of RV vehicles?
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05-01-2014, 05:45 AM
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#3
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,546
M.O.C. #2283
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Or does it mean they both ara using the same service center.
Lynwood
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05-01-2014, 05:55 AM
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#4
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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I am pretty sure when I called the main number the announcement said I had reached "Keystone and Dutchman RV manufacturing", or something of that nature. I thought I heard or read someplace that Keystone bought them out in late 2013.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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05-01-2014, 06:05 AM
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#5
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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Maybe Rich can get lucky and they will put Dutchmen tanks on his Montana?? 
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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05-01-2014, 07:05 AM
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#6
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Keystone and Dutchman are both owned by Thor Industries so I'm assuming they are merging the call centers for economic reasons.  Arom left the Montana Division and went to Dutchman so maybe they are working something out that way also!
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05-01-2014, 07:16 AM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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I am just talking out loud but I suspect a Aram influence here and that would be good news.. BTW it is no longer the service center it is "Owner relations" center and folks who answer the phones are owner relations specialist.
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05-01-2014, 11:49 AM
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#8
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Montana Master
Join Date: Sep 2013
Location: Pensacola (mail forward service)
Posts: 3,198
M.O.C. #13740
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And since Keystone is owned by Thor, mention of the Redwood line of fifth wheels shouldn't be taboo here should it?
__________________
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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05-01-2014, 12:35 PM
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#9
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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There are several Rv manufacturers under the Thor Umbrella but this is still the Montana owners group.
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05-01-2014, 12:57 PM
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#10
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Montana Fan
Join Date: Feb 2012
Location: Bella Vista
Posts: 472
M.O.C. #12223
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Quote:
quote:Originally posted by richfaa
BTW it is no longer the service center it is "Owner relations" center and folks who answer the phones are owner relations specialist.
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Rich, does that give you more confidence, less or about the same? I was just wondering if changes like that really make any difference to the customer.
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05-01-2014, 01:22 PM
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#11
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Does not mean a thing to me. The quality of service is what I judge on.
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