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12-14-2020, 09:43 AM
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#1
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Montana Master
Join Date: Oct 2017
Location: Bee Branch
Posts: 2,620
M.O.C. #20693
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You should not have to get down on bended knee and beg a customer service rep to assist. They should understand if a customer is upset. We spend a LOT of money on these things!!
The best way to calm a customer down is with RESULTS not by hanging up on them!!!!!
__________________
James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
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01-02-2021, 09:26 AM
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#2
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Quote:
Originally Posted by mtlakejim
You should not have to get down on bended knee and beg a customer service rep to assist. They should understand if a customer is upset. We spend a LOT of money on these things!!
The best way to calm a customer down is with RESULTS not by hanging up on them!!!!!
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Montana's since 2006 never had a service rep hang up on me or begged them to assist me.
They have always been helpful once they understood what I was talking about.
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01-02-2021, 11:16 AM
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#3
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Montana Master
Join Date: Oct 2017
Location: Bee Branch
Posts: 2,620
M.O.C. #20693
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Quote:
Originally Posted by richfaa
Montana's since 2006 never had a service rep hang up on me or begged them to assist me.
They have always been helpful once they understood what I was talking about.
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The Engineers not the service rep folks.
__________________
James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
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01-02-2021, 11:32 AM
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#4
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Quote:
Originally Posted by mtlakejim
The Engineers not the service rep folks.
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How did you manage to talk to a engineer that designed the Montana. If you have a number can you share it.
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01-02-2021, 12:52 PM
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#5
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,568
M.O.C. #2283
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Quote:
Originally Posted by richfaa
Montana's since 2006 never had a service rep hang up on me or begged them to assist me.
They have always been helpful once they understood what I was talking about.
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If someone had a service rep hang up on them you can believe it’s not because you are being nice to them. Think about it they are service reps, service that is what they are paid to do.
Lynwood
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02-01-2023, 07:08 AM
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#6
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Montana Master
Join Date: Oct 2014
Location: Hagerstown
Posts: 870
M.O.C. #16013
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no 3rd a/c heat pump
Quote:
Originally Posted by mlh
If someone had a service rep hang up on them you can believe it’s not because you are being nice to them. Think about it they are service reps, service that is what they are paid to do.
Lynwood
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I have trouble being "nice" to a pin head with the little hair ball on top of their head that is obviously lying to me about some thing she has no clue about and you can`t get past them to a higher up in the company. Nah not going to happen. This was my experience with keystone. Like I said this is my last one. Went and look at Alliance in my area. At this point they have it all over keystone and others.
__________________
2018.5 3791 Rear Den Montana, on the lake  no 3rd A/C, Mini Split, just do it
Electric Brakes  ..... Disk Brakes, it`s the only way
F350 Ford Dually 4:10`s w/bags (payload 5595 lbs) Sumo Springs 63 gal aux tank
Reese Goosebox Mor/Ryde SRE 4000 X Factors Monroe shocks.... real smooth ride
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02-01-2023, 08:02 AM
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#7
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Montana Fan
Join Date: Jun 2018
Location: Jacksonville
Posts: 383
M.O.C. #21993
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Take a look at the Alliance forum, all the same issues, as with all RV forums. Same number saying I wouldn't have anything else, same equipment issues (90%+ come from the same manufacturer), same warranty problems and same guys saying I'm done. Not unique to any manufacturer, if it was they wouldn't be in business.
__________________
I was once intelligent beyond my years. Now, I’m years beyond my intelligence.
2020 Montana 3561 Legacy, everything except paint.
2018 Silverado 3500 DRW, 50Gal Transfer Flow, Andersen hitch.
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02-01-2023, 11:31 AM
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#8
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Montana Master
Join Date: Oct 2014
Location: Hagerstown
Posts: 870
M.O.C. #16013
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Quote:
Originally Posted by GreG L.
Take a look at the Alliance forum, all the same issues, as with all RV forums. Same number saying I wouldn't have anything else, same equipment issues (90%+ come from the same manufacturer), same warranty problems and same guys saying I'm done. Not unique to any manufacturer, if it was they wouldn't be in business.
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I think the difference is in how they deal with there customers. I speak from experience your listening to the ones that complain and whine relentlessly about loose screws and saw dust left in the campers. Time will tell.
__________________
2018.5 3791 Rear Den Montana, on the lake no 3rd A/C, Mini Split, just do it
Electric Brakes ..... Disk Brakes, it`s the only way
F350 Ford Dually 4:10`s w/bags (payload 5595 lbs) Sumo Springs 63 gal aux tank
Reese Goosebox Mor/Ryde SRE 4000 X Factors Monroe shocks.... real smooth ride
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