Dimplex Fireplace

[boatmates]

I am looking for some advice relative to the Dimplex Fireplace in our 2009 3465 SA anniversary edition. We purchase our rig new in May of last year and leave it at a lake front site 7 months. when purchased, the dealer told us to just keep a list of problems that develop and then at the end of the season setup an appointment to bring the 5vr in and have all repairs done; We did that and that turned into a nightmare, but that is another story all together. In any case, our Fireplace failed with the symptoms being that it would onl run for a short period of time and then turn off. The dealer said not to worry that they would replace the unit, which they did, but the new unit did not have a remote control. We have been told by the dealer and Keystone that they do not do fir places with remote controls any longer and I find this hard to believe. Anyone else have this same experience? Thanks. dtrees

[NCFischers]

Mine doesn't have a remote control but I had the same problem with it shutting off. I called Dimplex and found out that there is a fix for that. They sent me a new bottom plate with more vent holes in it. I replaced the old one with the new and no more problem. I asked to have it shipped to me since I'm more than capable of changing it out and the dealer is 90 miles from my house.

[Delaine and Lindy]

Our 2010 SOB has two Dimplex Fireplaces and the one in the living area is remote control the bed room isn't. I don't think Dimplex has stopped making remote control. You know its really a selling point. GBY....

[bjj5633]

I had the same problem but like jim said call them and they will send the new part. They sent the plate along with a new motor, they said It wasn't getting enough air. Works great now.

[washley1]

When we bought our rig 15 months ago, they told us the fireplace had a remote. On delivery it was not there, and someone said it no longer come with one. I called the Dimplex people, told them my model number, and yes, it was offered with a remote. They sent one out, and we are good to go!