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Old 04-30-2005, 02:18 PM   #1
Glenn and Lorraine
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Join Date: Jul 2003
Location: Clearwater
Posts: 10,917
M.O.C. #420
Cancel them CREDIT CARDS

Be sure and cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what
it is today.
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge.
The balance had been $0.00, now is somewhere around $60.00. A family member placed a call to Citibank.
Family Member: "I am calling to tell you that she died in January."
Citibank: "The account was never closed and the late fees and charges still apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to the frauds division or report her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?"
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you - the part about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor."
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and the late fees and charges still apply."
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew." (Lawyer info given)
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure" (fax number is given)
After they get the fax:
Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."
Citibank: "Well, the late fees and charges do still apply."
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "What do you do with dead people on your planet?"
 
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Old 04-30-2005, 05:25 PM   #2
Imp
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Join Date: Feb 2004
Location: Georgetown
Posts: 1,411
M.O.C. #956
Too funny and too true!!!
Myrna
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Old 04-30-2005, 07:08 PM   #3
HamRad
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Join Date: Nov 2002
Location: Bakersfield
Posts: 5,316
M.O.C. #15
Along these same lines..... When my mother died last month we started canceling the various things like credit cards. One thing we'd gotten for her was a cell phone. We had it set up on my account but in her name. So my wife goes down to our local store and lets them know she is deceased and we need to cancel her portion of the account. Sorry they say cannot do that. Or you'll have to pay the early termination fee. So she says let me talk to the supervisor. He or see says the same thing. We'll have to call corporate office.

So I call and talk to someone who immediately knew what to do. He said we'll put the account in suspension immediately and actually terminate with no fees when we get a copy of the death certificate. Sent it in and promptly received notice that all was taken care of and no early termination fees. Even a nice little paragraph of consolation for the death of our loved one.

Other than the idiots at the store... including the supervisor.... I thought it all went well.

HamRad
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Old 05-02-2005, 04:22 AM   #4
BillyRay
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Join Date: Oct 2003
Location: Malta
Posts: 3,075
M.O.C. #607
all I can say is that stupid things like that are amazing. with todays technology these people can't figure out what to do next!
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Old 05-02-2005, 02:08 PM   #5
sreigle
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Join Date: Nov 2002
Location: Oceanside
Posts: 20,028
M.O.C. #20
The sad thing is sometimes you can't get past the automated system to talk to a human. I had that once and ended up calling their sales line and insisting on talking with a human in the accounting department. That worked.
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Old 05-05-2005, 06:55 PM   #6
Northstar
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Join Date: Jun 2004
Location: San Antonio
Posts: 1,740
M.O.C. #1757
I am not suprised with the above problems. Seems we have lost that personal touch along the way. Too bad.
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