As Jeffba said - it sounds like when you retract the slide - the slide box is getting hung up on something and stops moving. The motor keeps turning the gears in the bottom of the H-column...and the moving gears are "walking away" from the trailer body. Probably the H-column screws have pulled out of the stud.
You need to get down on the floor inside and watch the thing as it retracts, and also watch it from the outside to figure out why it binds up. If the screws holding the H-column have pulled out you will need to put in new/slightly bigger screws to make sure it stays.
It might help you understand how they work if you watched part of this video of the Montana factory and see how they are installed. At about the 17:00 mark in the video...
...you can see the factory guys lifting the smaller slides with Schwintek mechanisms into the sidewall slide openings. (screen shot below) It looks to me like the "H-column" (or what you are calling "the frame") are preinstalled on the sides of the slide boxes. They lift the boxes up into the opening and push them into the trailer. Then the guys screw the H-column to a stud inside the bonded wall unit. I marked up a screen shot with notes below.